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RssSenior Technical Support Analyst

I am an IT professional with over 15 years of support experience. I have worked in many differ-ent fields such as Advertising, Pharmaceutical, and Publishing. I have worked as a team player, and as a single point of contact with little or no supervision. I can support both MacIntosh and PCs systems, and I am familiar with both OS systems. I have also supported networks, telecom systems, and Active Directory. I have the ability to stay calm during the most stressful of times. I have the ability to communicate to the user regardless of their technical knowledge or skill.

Application Support

Edison, NJ

About Me

Industry:

 Information Technology

Occupation:

 Application Support

Highlights:

 Grand Knight of the 9199 Knights of Columbus 2010-2011

Ideal Companies:

 USDOJ, Homeland Security, Bloomberg, Motorola,
 

Education level:

 High School/GED

Will Relocate:

 No

Location:

 Edison, NJ

Major Responsibilities

Responsible for troubleshooting and resolving any desktop, network, hardware/software, and telephone issues. • Set up blackberry devices, computers and desk phones for new hires in the company, and cur-rent staff giving them the tools to do their jobs quickly. • Worked with the building management department setting up radio communication phones that allowed them to contact anyone in their department quickly. This increased communica-tions and help resolve problems faster. • Performed preventative maintenance on the barcode printers in the building on a monthly ba-sis. • Documenting all ticket calls in SalesForce. • Supporting VSphere/VM Ware • Active Directory support.

Work Experiences

4/2010 - 11/2011

Dendreon

Individual Contributor

  • Responsible for troubleshooting and resolving any desktop, network, hardware/software, and telephone issues. • Set up blackberry devices, computers and desk phones for new hires in the company, and cur-rent staff giving them the tools to do their jobs quickly. • Worked with the building management department setting up radio communication phones that allowed them to contact anyone in their department quickly. This increased communica-tions and help resolve problems faster. • Performed preventative maintenance on the barcode printers in the building on a monthly ba-sis. • Documenting all ticket calls in SalesForce. • Supporting VSphere/VM Ware • Active Directory support.

1/2009 - 4/2010

Poor Dog Studios/ Friedman Williams Group

Contractor / Freelance

  • IT Manager, IT Consultant, Break Fix tech

5/2001 - 12/2008

Houghton Mifflin Harcourt

Individual Contributor

  • Supporting 75 in house users and 30 out of house sales reps. Ensuring that the systems, printers, network and phone systems are working and receiving the proper maintenance. Responding to user request and making s ure that the tickets are closed in the approved SLA to maximize down time. Deploying new desktops, and network printers, installing new OS and applications. Deploying updates and patches and installing drivers, and configuring network settings. Supporting disaster recovery plans by running tape backups on a regular basis. Creating Ghost images of systems prior to changes. On site tech for network/phone system support, and upgrades. On site tech for videoconferencing setup, support and monitoring.

Education

Skills

Keywords