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Committed to exceptional customer service and driven be challenges.
Administrative professional with more than 20 years of experience; adept at working in fast-pace environments demanding strong organizational, leadership and interpersonal skills. Committed to exceptional customer service and driven be challenges. Detail-oriented and resourceful in spearheading, organizing and completing projects.
Collections Agent
About Me
Industry: |
Customer Service |
|---|---|
Occupation: |
Collections Agent |
Ideal Companies: |
Weatherford, KBR |
Education level: |
Bachelor |
Will Relocate: |
No |
Location: |
Houston, TX |
Work Experiences
5/2006 - 5/2007
Ilium
Manager
- Established and trained merchants on how to use the point of sale equipment, which tripling the number of retailers selling Metro fare media “Q” cards. Met and exceeded all sales objectives. Trained other employees in a formal classroom setting on use of point of sale equipment. Responsible for training all new field representatives and acting as a resource for them.
11/2005 - 11/2006
Retriever
Manager
- Maintain strong understanding of the Bank Card industry with staff through training and focus groups. Maintain and improve Customer relationships while seeking out other opportunities to serve the merchant.
Manage, develop and lead staff to facilitate an environment where employees are empowered and willing to initiate process improvements within the Technical Support and Merchant Services Department.
7/2005 - 11/2008
Car-Research
Manager
- Maintained quality assurance expectations, created appropriate contingency plans to new technology being built to assist in growth.
Originated and lead the Human resource office practices and objectives that provided an employee-oriented, high performance and culture that emphasizes empowerment, quality, productivity and standards, goals attainment, and the recruitment and ongoing, development of a superior workforce.
11/2004 - 5/2005
ACS
Manager
- Developed and implanted recognition programs.
Interact directly with clients to maintain and enhance client relationships.
Work with peers, subordinates and regional Manager in developing, implementing and
Enforced operational standards to achieve operational excellence.
Participated in planning the call center’s ergonomics to accommodate a growth in personnel.
8/1983 - 1/2004
