Want your profile here?
Becoming a member is easy!
Climber.com works with you to help you advance your career by putting you directly in front of tens of thousands of recruiters in your field. Sign up today on Climber.com
Recruiters - Try Postings!
Postings.com™ is a must-have for recruiters who want to:
- Find Qualified Candidates
- Find Job orders and Post Splits
- Be Found in Search Engines
- Implement a Social Sourcing Strategy
Strategic Customer Operations Executive
I'm seeking a customer-driven environment committed to achieving a high level of performance. The strategy I employ is to make the best use of critical resources to lower negatives like turnover rates, teach my direct and indirect reports to manage more effectively and incorporate the vision of the call center with the organization’s vision. I work to develop a culture that produces the highest level of performance by making sure we have the right people in the right jobs and give them the tools to do their jobs, train them to understand and succeed in their jobs, give them the authority and train them to use their authority to perform the job and continuously communicate the vision, mission and strategy.
Chief Operations Officer
About Me
Industry: |
Management & Business |
|---|---|
Occupation: |
Chief Operations Officer |
Ideal Companies: |
Small to medium sized technology driven operating companies |
Education level: |
Master |
Will Relocate: |
Yes |
Location: |
Colleyville, TX |
Work Experiences
8/2008 - Present
(private)Executive
- Developed the Business Implementation Plan for all critical aspects of the business for launch. The plan covered Product design and development, data center operations, call center operations, product support, physician support, marketing, sales, accounting, carrier relations, regulatory strategy, legal issues and future development. Helped to raise "series A" equity funding and evaluated candidates for executive positions.
3/2005 - /2008
i-Management Services
Self-Employed
- Led strategic operational consulting company directing engagements driving operational excellence into client operations in the telecommunications, government, financial and health sectors, landing $300,000 in sales.
7/2004 - 3/2005
Capgemini Energy
Manager
- Led strategic PMO operations for 2.8 million customer client providing end-to-end management and implementation of client marketing, accounts receivable, finance, information technology, regulatory, customer care, billing, and credit and collection initiatives. Managed people and initiatives, prepared and executed proposals.
12/2001 - 7/2004
TXU Energy
Manager
- Directed PMO operations for 2.8 million customer operation for the end-to-end management of marketing, sales, finance, regulatory, customer care, billing, credit and collection, and revenue management initiatives.
1/2000 - 12/2001
i-Management Services, Inc.
Executive
- Led strategic management consulting company directing engagements driving client service excellence into client operations in the telecommunications, sports marketing and software sectors, developing $1.2 million in sales.
9/1998 - 1/2000
A-Net Consulting
Director / VP
- Led technology consulting operation internationally in aviation and governmental sectors.
4/1997 - 9/1998
