Project Manager, Product Manager, Product Marketing, Strategic Planning

12/2005 - 3/2009

Infor Global Solutions

Manager

• INFOR GLOBAL SOLUTIONS 2005 - present With $2.2 billion in revenue, Infor is the world's 10th largest provider of business software, currently privately owned by Golden Gate Capital as a result of four way merger. Managed product management, product marketing and special projects across multiple product lines. Sr. Product and Marketing Manager Lead business development engagements that identified strategic revenue generating opportunities and associated business benefits for our clients. Leveraged project management skills to play critical role in revenue generating professional services and solutions development.  Delivered high quality and professional consulting services that exceeded expectations  Served as the primary resource for product competitor and market research  Created successful marketing campaigns and internal training for new product launches  Exhibited strong working knowledge of products and services to our clients’ businesses  Collected and maintained documented evidence of benefits and ROI  Built strong customer relations through user group activities and annual conferences  Communicated development lifecycle status to senior level executives and internal audiences  Managed multiple merger projects and annual solution reviews to define product roadmaps

1/2004 - 12/2005

APPRO Systems, An Equifax Company

Manager

• APPRO SYSTEMS, AN EQUIFAX COMPANY 2004 – 2005 APPRO Systems is one of the leading providers of comprehensive, automated credit risk management and financial technologies for online and traditional lending environments. Delivery Project Manager Managed project implementations of APPRO’s risk management platform and client specific customizations through the delivery lifecycle. Directed implementation team and support for 40+ financial institutions in North America.  Responsible for financial planning and forecasting of revenue and support initiatives  Contributed to internal initiatives such as project management methodology, development plans and standardized procedures across the organization  Ensured delivery and implementation procedures were aligned with APPRO’s standards

4/1996 - 12/2003

Cingular Wireless

Manager

• CINGULAR WIRELESS (AT&T WIRELESS) 1996 - 2003 AT&T Wireless is one of the largest cellular technology providers in North America. Through a series of promotions and increased responsibility, managed strategic operations, product management, development, and product conversions and support for multiple product lines. Senior IT Project Manager – Strategic Operations Directed client business requests through the IT engagement process. Engaged with key business clients to define and determine solutions in alignment with enterprise strategic priorities.  Developed, defined, and managed IT roadmap for sales, marketing, and customer operations  Ensured business drivers and joint venture initiatives aligned with IT enterprise strategies  Assisted overall project prioritization to maximize the enterprise’s ROI  Senior Project strategist for collections re-engineering, Oracle B2B financial reconciliation, B2B extranet self-service portal, sales force automation, and AS/400 and Amdocs integration Project Manager – AS400 Development Development, implementation and project manager for billing development and quality assurance.  Managed integration and scheduling of production solutions Production Support Manager Managed production support enterprise-wide for credit and collection operations. Primary contact for IT, credit bureaus, collection agencies and dunning vendors.  Subject matter expert to project management organization for business processes, new functionality, business and technical requirements Conversion Project Manager Produced management and field training materials, trainer development, and business process methods and procedures for credit and collections system and business processes.  Liaison to field operations for operating system conversions throughout the US  Provided support to field operations throughout the conversion life cycle Corporate Trainer Served as corporate trainer to the customer care and sales organizations.  Developed and deployed a customer-centric training program targeting wireless industry growth, emerging technologies, and Cingular’s competitive strategy  Provided training analysis and developed curriculum for all customer-facing functional areas

1992

Bachelor Degree

Louisiana State University

• Music Education