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RssProcess focused Senior Manager

I am looking for a new career where I can use my achievements in developing customer relationships, process improvement, and enhance productivity in any industry. I have significant experience leading and supporting operations throughout different departments. I am currently taking Six Sigma Lean, and have completed the Six Sigma Green Belt course where I can improve the effectiveness and efficiency of processes.

Customer Service Manager

Columbus, OH

About Me

Industry:

 Customer Service

Occupation:

 Customer Service Manager
 

Education level:

 Certification

Will Relocate:

 No

Location:

 Columbus, OH

Work Experiences

3/1976 - 10/2008

American Chemical Society

Manager

  • Led domestic and international sales support teams for quotes, pre- and post-sales customer information, customer follow-up, invoicing, and payment application. Served as technical support liaison for domestic and international customers. Liaison to marketing teams to provide data statistics. Assisted with review and approval of promotional materials. Reviewed forecasting data for executive reporting. Managed Lockbox feed uploads, batching, and reporting. Worked closely with the bank, accounts payable, general accounting, and finance on trasferring funds, refund processes, wire tracking and reporting, and problem resolution of issues with month end close processes. Planned and handled onsite logistics at major library shows including staffing the trade show booth, working with focus groups, and participating in sales meetings. Prepared and gave presentations to senior management on trends, customer service levels, and financial payment status. Oversaw external vendor relationships.

Education

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