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I am a detective that is utilizing all the experiences and knowledge to to deduct ,solve and fix a problem he or she may have.My respocibilities are to help when needed, document to share issues that may slow or hinder progress, Information Technology is

I would like to be a great fit. in orther words the problems that occur I would like to be the go to guy when necessary. It is here the company finds and determines your worth.I am team oriented when needs to and able to think on my feet. I beleive in seeing the project thru and would love to be part of history. Most of my experience is in the insurance environemnt but i have worked in the factory side of technology such as "Bloomingdale by mail" and Northeast Utilities as a "go to management" team which reports issue that are important todays production cycles.

Help Desk Specialist

Hartford, CT

About Me

Industry:	Information Technology
Occupation:	Help Desk Specialist
Ideal Companies:	Northeast Utilities, ESPN

Education level:	Trade School
Will Relocate:	Yes
Location:	Hartford, CT

Work Experiences

9/2008 - 1/2009

First Transit

Entry Level

To drive senior citizens and the phsically challenged to there dotor's appoinments. In additon , to rturn them from appointments to there home.

8/2006 - 10/2007

community Solutions Inc.

Entry Level

*Assist male offender's transition back to society. *Collect urine samples, breathalyzer testing, perform pat & pocket searches, and related paperwork and as required by contract *Updated "Log in and Attendance" sheets. *Periodically updated "signing in and out" for clients leaving the premises; e.g. work or furloughs. *Implement all Agency policies and procedures pertaining to the safety and security of clients, Agency property and the community. *Periodically dispersed the meals to clients. *Periodically drive the clients to recreations, Doctor’s appointment and court dates. *Contacted personnel, and reported incidents concerning escaped clients. Conducted and Monitored weekly "visits". *During peak periods filled in or assumed the duties of fellow service workers on other shifts. *Mediate and resolve client problems.

8/2006 - 2/2007

Open Hearth

Manager

*Direct 20+clients in daily deliveries of wood. *Transport daily orders of wood directly to both client’s residents and place of busimesses.

10/2005 - 7/2006

Community Partners in Action,

Entry Level

*Assist male offender's transition back to society. *Conducting urine test when clients leave the premises and on a periodic basis. *Updated "Log in and Attendance" sheets. *Periodically updated "signing in and out" for clients leaving the premises; e.g. work or furloughs. *Implement all Agency policies and procedures pertaining to the safety and security of clients, Agency property and the community. *Periodically dispersed the meals to clients. *Periodically drive the clients to weekend recreation, hospital appointments, and court dates. *Contacted and logged procedures for escaped clients. *Conducted and supervised "visit" periods on appointed days. *During peak periods filled in or assumed the duties of fellow Human Services workers on all shifts.

6/2004 - 2/2007

USA Security Services Corp.

Manager

*To delegate 6 + individuals to various security stations during security events or assignments. *To assist or communicate issues such as loud disturbances, smoking in prohibited areas. *To edit or create reports of disturbances to Team leads to create strategies to detour disturbances.

10/2003 - 4/2006

Bank of America

Manager

*To delegate confidential tax returns. *To assist in the process of data updates concerning sensitive and private procedures. *To assist in the process of monies paid from tax returns in the amount of large and small sums. *To assist 20+ individuals in the processing of tax returns. *To process monies paid from tax returns in the amount of large and small sums.

8/1998 - 9/2002

Northeast Utilities

Manager

*Provide technical and administrative assistance through the analysis, specifications, design, development, programming, implementation, configuration and documentation of software for IT management needs. *Interact and maintain relationships with clients and IT support personnel. *Provide technical support in the development of detailed hardware/software design and documentation as required *Provide technical and administrative support relative to the planning, *specifications, design, development, programming, implementation, configuration and documentation. *Maintain appropriate documentation relative to configuration management activities including the maintenance of current revision levels. *Assist in providing instructional/training to IT and end user personnel in the capabilities and use of computer systems as required. *Identify opportunities for application of information technology Implement IT policies and standards. *Solve problems and provide first level support for IT systems and provide on-call assistance. *Understand the clients’ business and how IT system is used in that business:

11/1997 - 8/1998

Bloomingdales By Mail

Manager

*Worked on and provided support for UCC7, TSO, TSOE, TSOF. *Monitored Y2K modifications. *Created documented procedures. *Maintained files for the Director in Lotus Notes application.

3/1988 - 7/1997

Aetna life & Casualty, Middletown, CT

Individual Contributor

*Printed drafts, medical cards, and reports for test and production. *Performed troubleshooting and referred to support management when necessary. *Performed troubleshooting for back-ups, followed error procedures and made notification to appropriate personnel. *Supervised the duties of new trainees and served as back-up to team leader.

3/1984 - 3/1988

Aetna Life & Casaulty

Individual Contributor

*Scheduled Work Processing *CMS / Network Security *Quality Control *Trained support staff on UCC7. *Maintained tape pool, including trouble shooting. *Supervised the duties of new trainees.

3/1980 - 3/1984

Aetna Life & Casaulty

Individual Contributor

*Processed 10,000 annuity reports and made the appropriate adjustments. *Supervised the duties of two administrative employees. *Maintained computer name and address records for Sales Reps. and Customers.