Technical Writer

Industry:	Information Technology
Occupation:	Technical Writer
Education level:	Bachelor
Will Relocate:	Yes
Location:	New Castle, IN

9/2006 - 3/2009

Daifuku America Corporation

Individual Contributor

• Networked with domestic and multinational groups to research and write current installation, operating, commissioning and maintenance techniques and procedures. Traveled to worksites and manufacturing centers to write / audit current documentation. Wrote and released Technical Bulletins relating to system changes. Developed documentation in Adobe FrameMaker.

3/2006 - 7/2006

Charles Schwab

Individual Contributor

• Interfaced with multiple groups to write content for end user systems. Completed PMI training. Communicated updates to teams.

3/2005 - 10/2005

Global Knowledge Management, Inc (Contractor - Kelly Engineering Resources)

Individual Contributor

• Researched and developed system Preventive Maintenance Strategies and Procedures. Interviewed OEM engineers to collect data. Researched MAXIMO to develop and update spare parts lists and associated SOPs.

12/2004 - 3/2005

Roche Centralized Diagnostics (Contractor - Theoris, Inc)

Individual Contributor

• Researched laboratory equipment and materials. Developed Instrument protocols. Wrote instrument IQ/OQ/PQs. Researched analytical methods.

3/2003 - 12/2004

Eli Lilly and Company (Contractor - CREW Technical Services)

Individual Contributor

• Participated in the Xigris Process Automation validation project. Work included maintaining documentation routing processes and associated databases with extensive work in product requirements and design documentation for multiple teams/systems with heavy emphasis in managing the documentation change control process. Provided technical leadership to improve customer interface processes. Wrote requirements documentation for the building 150 validation effort. Participated in the Quality Partnership Team at Elanco Animal Health. Responsibilities included gap analysis for existing systems, completion of validation packages, and departmental planning to meet customer needs. Training also included CSV, LSEF-risk management. Participated in a Validation Coordinator role for some projects. Participated regularly in the development of project plans for system validation utilizing Project Management. Additional roles include Procedures Coordinator, and Deputy Archivist.

10/2002 - 12/2002

Elanco (Contractor - Computer Horizons Corporation)

Individual Contributor

• Participated in the Quality Assurance Remediation validation effort in the Elanco Animal Health Laboratories. Completed all CSV regulatory training requirements including 21CFR, part 11. Developed validation documentation for systems including test plans, test protocols, security plans and security SOPs, and Disaster Recovery plans, protocols, and SOPs. Utilized MS Project to track team activities.

4/2001 - 10/2002

Eli Lilly & Company (Contractor - Computer Task Group)

Contractor / Freelance

• During assignment with GMS IT Infrastructure, worked with several platform teams including Windows, HP3000, HP UNIX, Sun Solaris UNIX, and participated in the Global Business Integration Project Quality effort. Developed and maintained documentation for UNIX, Windows, and telecom (GMP/GLP) platform teams including installation protocols and System Maintenance Operational Guides. Assessed content for adherence to corporate, departmental and FDA standards and regulations. Served as the Lead Technical Writer for the Quality Transition Team. Lead multiple platform teams to create standard documentation across departmental efforts. Developed regulatory transition documents for merging departments. Served as Asset Database Manager for GMS IT Infrastructure. Tracked assets and validation status for all systems. Served as backup Training Coordinator. Developed Curriculums and provided training assessments and reports

10/2000 - 1/2001

Riverside Manufacturing (Contractor – Reliable Technical Services)

Contractor / Freelance

• Designed, prototyped, and tested various electrical components for military vehicles. Assumed Lead Technical Writer position to develop written procedures for testing, validation, and manufacturing. Developed, planned, and maintained QS9000 procedures and activities.

3/2000 - 10/2000

GM-ATV (Contractor-Rapid Design Services

Contractor / Freelance

• Responsible for design of Battery Control Modules using Protel 99SE. Communicated information to CAM department, engineering and management. Prepared finished board and assembly validation documentation for microfilm.

9/1998 - 3/2000

Delphi-E (Contractor-Rapid Design Services)

Contractor / Freelance

• Completed Internal Auditing training for QS-9000 12/07/1998. Organized and conducted quality audits of laboratory, testing, and safety processes. Managed QS-9000 Problem Solving Procedures. Coordinated with multiple facility managers to develop and maintain Indiana site procedures. Distributed procedures and maintained Laboratory Capabilities content and information. Developed technical documents/presentations for department supervisors. Managed and controlled Facility Layouts using AutoCAD v. 14 and AutoCAD 2000.

10/1996 - 9/1998

Delphi-E (Contractor-Rapid Design Services)

Contractor / Freelance

• Lead the development of equipment manuals detailing test setup, test operation, and equipment maintenance to fulfill the testing component of the product validation package. Lead the quality effort to develop test procedures for multiple laboratory areas and test systems. Coordinated engineers, technicians, and customers to develop consistent customer/product specific test procedures. Performed component - level testing and warranty analysis. Interfaced with production personnel to communicate results. Served as the Facility Librarian and maintained current corporate documentation.

1994

Bachelor Degree

Indiana State University

• Electronics

1994

Bachelor Degree

Indiana State University

• Communication

MS Office, Adobe Framemaker, MS Project, Factory Automation, Laboratory, IQ, OQ, PQ, Validation, Commissioning