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OBJECTIVE To apply my current education, technical skills & training, and experience, into the areas of hardware, software, and direct user support..

Help Desk Specialist

Norfolk, VA

About Me

Industry:

 Information Technology

Occupation:

 Help Desk Specialist
 

Education level:

 Associate

Will Relocate:

 No

Location:

 Norfolk, VA

Work Experiences

12/2008 - 3/2009

Liberty Tax Service

Entry Level

  • Accurately support installation, configuration and trouble shooting of: (desktops, peripherals, workgroup/domain networks, network printers, broadband and dial-up ISP connections, company applications), analyze calls & route to proper support group, and document incidents thoroughly and accurately. Communicate to supervisors on high-impact problems, take over dispatch of incidents as required, handle multiple incidents at one time, proactively look for ways to improve processes, operations and the customer experience, & complete projects as assigned.

Education

2009

Associate Degree

ITT Technical Institute

  • Computer Electronics Engineering

Keywords