Application Support
Interpersonal Skills
Interacts with fellow employees and the public with respect and preserves the personal dignity of all individuals in the course of doing business.
Communicates information, ideas, and data in a clear, accurate and concise manner, both in groups and one-on-one discussions.
Assists others in a positive, helpful, and timely manner, and provides needed information to those seeking assistance, including subordinates, other managers and the public.
Willingly coaches and mentors employees.
Receives guidance, constructive feedback, or other forms of instruction in a positive manner, and is open to discussion of ways to improve.
Works through differences of opinion with others in an objective and constructive manner in order to achieve results while maintaining composure when dealing with difficult people.
Adapts to changes in workloads, priorities, and/or work assignments in a positive manner.
Keeps management, staff and customers informed of progress on initiatives as well as changes made to goals, objectives and new initiatives.
Participation
Promotes teamwork and collaboration by establishing a cooperative working relationship with all internal and external customers.
Ensures assigned work is completed in a timely manner by effectively managing and supervising subordinates.
Readily and willingly assists other offices/components when the need arises.
Identifies the need for and provides assistance and support to co-workers and management.
Demonstrates resourcefulness and flexibility by identifying problems and offering solutions, developing contingency plans, and implementing such plans.
Is receptive to and learns new policies and procedures and acts as an agent of change, assisting subordinates and colleagues through the transition.
Assists subordinates in resolving the most complex and sensitive customer issues.
Actively participates in staff and management meetings.
Plans and coordinates local, area and regional initiatives.
Contributes to a learning environment by identifying staff training needs, developing detailed training plans, and participating in self development.
Ensures that employees routinely inform customers of available online and automated services and support agency initiatives during contact with the public.
Demonstrates initiative by beginning and completing assignments without direction.
Works collaboratively to accomplish assigned tasks and to devise new methods for addressing complex issues.
Hempstead, NY
5/2005 - 10/2007
AT&T
- SHUAYB GREENAWAY
221 Amherst Street
Hempstead, NY 11550
communicationzexpert@Gmail.com
Mobile (516)292-9181
US Citizen, authorized to work in the USA
Skills:
Solid working knowledge of the seven layers of the OSI reference, the encapsulation process, IP Subnetting, TCP/IP, PPP, ISDN and frame relay protocols. Windows 98/ME/2000/Vista, Microsoft Word, Excel and Power Point Tested and configured T-1’s, T-3’s , OC3, OC12, OC48, OC192, Titan 5500, Tellabs 7500,Nokia(BTS), Ericson(BTS) , Alcatel-Lucent (BTS), Cisco Routers (CRS ),Cisco Catalyst 6500 and 6500E,Cisco Catalyst 3750, VOIP ( SIP and DIP protocols ), Wireless, Cell Sites, Digital Lightwave, T-Berd (2209)
Software and Designing Tools Requirements:
Created reports based on user requirements and projects, Provided label for new cable runs and racks, Able to learn Object oriented Database such as Auto CAD, Provide and Publish Floor prints and cross connect reports, Power point and scaled drawings, Auto Cad, Visio, Smart Objects MS Office, Window XP and MS Outlook
Participation
Promotes teamwork and collaboration by establishing a cooperative working relationship with all internal and external customers. Ensures assigned work is completed in a timely manner by effectively managing and supervising subordinates. Readily and willingly assists other offices/components when the need arises. Identifies the need for and provides assistance and support to co-workers and management.
8/07-current AT&T Wireless, New York
Field Network Engineer
• Generic requirements- Drawings/Racking/Cabling/Fiber Management/Wire Rapping-lacing
• Installation-General equipment-DSX Panels/LGX Panels/X-25 … Power-Rectifiers/
• Battery Strings Transport-Multiplexers/Digital Cross Connect systems
• Accept deliveries, inventory materials, review assignments in SPECS, contact project manager, redline drawings, complete job within allowable budget.
• DC Power (2\0, 1\0, 4awg, 6awg, 14awg, 20-22awg) HOT power cut, breaker installation.
• Drilling holes in concrete floors & raised floors, setting anchors
• Installation of FIBER optic cable, Riser rated fibers, rhino fiber cable, fiber ducting and T's, 45's, up's and downs, and lids
• AT&T certified, red card rated, all courses passed.
• Obtaining job specifications and establishing standards to ensure Consistency throughout the project;
• Setting up cable pathways - racks, inner-duct and raised floor for new projects
• Understanding Jacking, terminating, Testing and troubleshooting
• Understanding multiple types of low-voltage type cabling such as voice, Data, security, paging, coax, copper, and fiber; cross connect cable
• Knowledge of cable according to color codes; test for polarity, connectivity and repair; racks and patch panels; Mounting of 66, 110 Blocks Termination, and testing both copper and fiber running wire, tracing circuits, cross connecting, and troubleshooting
• Installation of Cisco Systems 5200, 7200, 7600, Cisco CSR-1
• Installation of Ciena core director and Flashwave_7500
• Configuring switches and routers
4/07 -8/07 Viacom/ MTV Networks,
New York- New Jersey Data Center Cable Engineer
• Installed wire basket, data and telephone jacks. Cross-connect punch down on 66 and 110 load-balanced applications, as well as Dell server blades.
• Implementation of LAN/WAN infrastructure for MTV Networks, BET Networks, Paramount Pictures and Neopets a virtual pet website
• Fiber cables, SONET, DWDM, Digital Cross-Connect and Ethernet equipment.
• Cisco router configuration beginner
• Cisco IOS upgrade implementation beginner
• Network WAN implementation beginner
• Network WAN engineering beginner
9/06 - 3/07 - Vonage - New York
Sr. Field Engineer/Contractor
• Perform building wide surveys with outside vendors
• Lead cabling kick off meetings
• Resolve punch list issues
• On site troubleshooting and problem resolution
• Complete relevant paperwork in an accurate and timely manner
• Racking servers and network equipment
• Lead cabling kick off meetings
• Perform closeouts
• Resolve punch list issues
• On site troubleshooting and problem resolution
• Complete relevant paperwork in an accurate and timely manner
• Racking servers and network equipment
• Configuring and troubleshoot new server hardware, components and designs,
Install switches, routers, and other networking gear.
• Troubleshooting and fixing broken servers (replace hard drives; replace bad sticks of RAM, etc.).
• Making, testing, and running cables
• Documentation and Labeling
• Maintaining site facilities needs according to health and safety requirements
• Compiling and sending weekly reports
• Working according to scheduled shifts, performing On-Call support as needed
• Broad understanding of DC and AC power systems, sufficient to be the
primary installer of branch AC and DC power systems in our data centers.
• Demonstrated expertise in vertical and horizontal premise cabling and
wiring
7/06- 9/06 - General Dynamics, Pennsylvania
Construction Supervisor/Contractor
Client: Cingular
• Act as site liaison to get work performed between work order provider and local staff
• Provide leadership and support to construction crew
• Act as point person for project management [the “face” of facility management] to business managers, directors and occasionally Vice Presidents.
• Manage and prioritize work for work order provider and vendors with minimum impact or inconvenience to customers and their productivity
• Exercise authority to suspend, discipline and terminate employees
• Accountable for the work of a recognized organizational unit
• Determine and secure the resources and materials needed to perform the work of unit
12/05-7/06 TAD/AJILON Telecom. Durham, NC
Field Engineer
Client: Nortel, T-Mobile, Fujitsu, Ericsson, TDI, Marconi, True Positions, TYCO, Tellabs, Time Warner Telecom, Cingular, MCI, Alcatel
• Termination includes, punching down on 66/110 blocks and on patch panels in communication closets. Installing iron work, running power cables, stitching cables & setting them up for wire wrapping crone blocks, BNC’S, power , fuse panels, building fiber duct, etc….
• Install Alcatel A-sams.
• Terminating Fujitsu equipment for Fujitsu.
• Ericsson Light BTS work.
• Installed and preformed light maintenance on LMU’s for true positions.
• Telephony Quest power certified.
• TDI & Marconi equipment.
• delivered reports and presentations to upper management to achieve team goals
• Ability to make decisions, act independently and implement changes as appropriate
• Proactively seek resolutions for problems or issues that would cause escalations and/or detract from overall client satisfaction
• T-1 testing & trouble shooting
• Wireless knowledge on antenna’s. sectors (alpha, beta, gama )
2/2005 – 12/2005 Artech Telecommunications
Field Operations BTS Engineer
• Highly experienced in new site builds, JSA, and all other safety regulations per Bechtel standards.
• I prepare daily reports of outages and troubleshooting procedures and escalations reports with the OMC.
• Checked the Nokia or Lucent TDMA equipment for errors or block radios cards.
• Tested existing Copper circuit spans, extended T1’s and modified the Telco cabinets to customer specifications.
• Maintained/troubleshot T1 lines utilizing T-Berd or related T1 testing equipment.
• Troubleshot existing facilities for Cat5 cabling, and microwave telecom transmission technologies.
• Troubleshot AMS TT circuits with Switch technicians to investigate and clear alarm conditions.
• Installed and terminated Cat5 cable. Checked, monitored and modified equipment inventory. Extensive knowledge of Tie wrapping, wire wrapping and running cable, reading and understanding outside plant cable maps and circuit routing diagrams.
• Installed and configured CSU’s and DSU’s within the GSM network.
• Tested and accepted Nokia BTS T1s from cell sites environmental cable ext. Circuits extended from the NIU.
• Experienced with Handset Configuration and Handset Provisioning equipment required to support 10G circuits. Not excluding Digital light wave, Sunset, and 2310 T-Berd.
• Knowledge of operating principles of transmitters/receivers and familiar with TELCO circuits and their operations, with a focus on T1 carrier and various multiplexers.
• Experienced RF wattmeter, volt-ohm meter, tone generator, and Flukes.
• Understanding of appropriate applications for various transmission mediums (i.e. copper cable, fiber optic cable, coaxial cable, and carrier systems).
• Possess excellent computer skills and communication skills for a more accurate daily test report.
6/04- 2/05 Butler Telecom, NY
Field Operations BTS Engineer
Clients: T-Mobile, Verizon, True Positions
• Ability to wire wrap and read basic drawings, continuity amp volt and ground detection. Test and terminated CAT5 cables to patch panel
• Lead implementation process from drilling out holes in the floor for future Telco equipment.
• Experience with single mode and multi-mode cable also proficient with SC and ST connectors
• Responsible for distribution of work to installers.
• Perform duties of project manager, and/or technician as needed
• Drawings and installation of the entire Nortel DMS 100 environment
• Interpret and use circuit diagrams, blueprints, and other documentation to ensure proper installation of products.
• Lead Cabling and installations meeting of Fujitsu's FLASHWAVE 4500 ADM for SBC telecom(CLEC), which included inter bay cabling, RJ45 connection, OC-192 (Which is four OC-48), Alarm cables, DS3(734).
• Install BTS cabinets and LMU shelves for true positions.
• Lead implementation process from drilling out holes in the floor for future Telco equipment.
• Cable - punch downs, Dmarc / circuit extensions.
• Install GPS and external GSM downlink monitor antenna
• Concluded Transient GPS readings
• Performed bit-9 and bit-6 testing to LMU
• Knowledge of GPRS
• Ran and terminated fiber optical lines for E-net
• Formed power cable for PDC , Nortel Networks DMS 100, 250
• Experience installing DC Power, batteries, BDFB's, Rectifiers, and other power equipment
