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About Me
Industry: |
Information Technology |
|---|---|
Occupation: |
Business Analyst |
Education level: |
Bachelor |
Will Relocate: |
Yes |
Location: |
Worthing, SD |
Work Experiences
8/2006 - 4/2009
Citibank
Individual Contributor
- Facilitate the discovery process regarding the conversion of client’s existing platform to the FDR/Citi platform. Key player in the roll out and maintenance of the conversion to both Citi and FDR platforms. Manage projects by working with multiple operational areas to implement key business objectives. Responsible to research, develop and testing of new products and processes to improve efficiencies. Lead the support of the FDR system and issue resolution relative to all operational areas. Act as a liaison between multiple clients, the service provider and operational areas to ensure that all policies are followed.
2/2005 - 8/2006
Resurgent Capital
Manager
- Responsible for developing and maintaining the Adaptive Control System and Account Level Processing. Oversee the implementation of statement production, inserting and messaging, plastics inventory and letter production. Research, develop, and test new products and processes to improve efficiencies. Lead the support of the FDR system and issues resolution relative to all operational areas. Act as a liaison between the Resurgent Capital, the service provider and issuing bank to ensure that all policies are followed.
4/1999 - 2/2005
BankFirst
Individual Contributor
- Responsible for developing and maintaining the Adaptive Control System, Method Level Processing, Recovery One, and Account Level Processing; researching, developing, and testing of new products and processes to improve efficiencies; assist in the support of the FDR system and issues resolution relative to all operational areas. In addition, I was responsible for analyzing FDR invoices for accuracy and efficiency. Mentor both departmental and operational staff on FDR processes to enhance their understanding and knowledge base.
6/1995 - 4/1999
First Premier Bank
Individual Contributor
- Responsibilities include setting controls that help manage our different credit card programs, internal problem solving along with product enhancements to better serve our employees and customers, and monthly MIS reports which include Customer Service, Credit, and Collections.
Education
1994
Bachelor Degree
SouthWest State University
- Bus. Finance
1990
Associate Degree
Worthington Community College
- Bus. Management
