Superintendent of Facilities and Service
Dedication and one hundred percent commitment are not a bonus the company gets; it is the reward for the investment the company makes in the employee. How dedicated is the company and or how dedicated is the employee. The Chalk board has nothing to brag about nor does the chalk have any value with a destination.
Wheaton, IL
Industry: |
Management & Business |
Occupation: |
Managing Director |
Highlights: |
One of the strongest skill sets I have is managing, supervising and scheduling service related work orders and documentation. I established the tracking device and computer formatted program; implementing the process and establishing protocol. Customer relationship management is the top priority in building a solid customer base for lifetime value; there can be no substitute for understanding this correctly. Failure to recognize this will ruin any service department; the company's reputation is at stake. |
Ideal Companies: |
Nike, Climber.com, ATT, Kraft, MorganFranklin, Aramark, Sodexo, McDonalds |
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Education level: |
Associate |
Will Relocate: |
Yes |
Location: |
Wheaton, IL |
8/1986 - 10/2008
Airhart Construction
- Most recently managed a two hundred thousand square foot commercial facility. The responsibilities included the contractual oversight of the service company staff, ordering products, tracking usage and service request work order fulfillment.Through our residential unit supervised condominium construction staff where both union and non union employees worked together to complete punch list items, meeting deadlines, and closing requirements. supervising and scheduling service related work orders and documentation. I established the tracking device and computer formatted program; implementing the process and establishing protocol. Negotiations within vendor relationships and disputes over warranty or non warranty matters,Software documentation is an essential aspect to managing a large work load . In daily operations I have had to make tough choices and discipline employees to sustain the company’s reputation, not afraid to do so, has assured the customer of our continued interest in their welfare and a firm conviction standing behind the products and services offered.
| Skill |
Rating |
| • Supervising and scheduling of employees and subcontractor work authorizations and appointments; reducing conflicts and dissonance creating a positive, productive, and profitable position; effectively securing for the company a lifetime value market. |
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| • Mediated with disgruntled customers after a product was found to be flawed. Through negotiation, relationship management, and advocacy for company with manufacturing representatives and customers, was able to minimize costs to company for remediation. |
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| • Proven service manager, with over 20 years of experience resolving issues for clients of custom home builder. |
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| • Skilled mediator reconciles differences and potential conflicts. |
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| • Relationship builder, able to develop customer loyalty with his “can-do” attitude and diligent follow through. |
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| • Reduced outsourcing costs for Airhart Construction by meticulously following up on customer complaints, utilizing warranty services when appropriate to minimize costs absorbed by the company. |
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| • Prevented a class action suit by identifying major manufacturing flaw in product. Personally followed up with supplier and manufacturing representative. Convinced manufacturer to assume 100% costs to remediate problem, saving company millions of dolla |
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| • Successfully supervising warehouse operations, inventory control, shipping and receiving, scheduling service personnel, overseeing inside sales team and installers. |
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| • High performance window manufacturers line foreman, supervising twenty plus crew members, time studies, oversight of deliveries and union installation crews, inspection and service of high rise window installations, enforcing company policies, |
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