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Rss Highly motivated and goal-oriented individual committed to pursing a long-term career in the industry. Exceptionally well-organized with strong work ethics and the willingness to work to achieve employer objectives. A strong team player with excellent

Customer Service, call center, Administrative

Claims Investigator

Wayne, NJ

About Me

Industry:

 Insurance

Occupation:

 Claims Investigator

Highlights:

 great appreciation letters from customers

Ideal Companies:

 Citi Group
 

Education level:

 Bachelor

Will Relocate:

 No

Location:

 Wayne, NJ

Work Experiences

5/2003 - 12/2008

Metlife

Entry Level

  • •Collaborated in a specialized call group(Handle inbound/outbound calls) regarding inquiries on MetLife GA products, commissions structure, and processing procedures • Review and Input new applications in the system. Assist with forms acquisition and completion. • Responsible for the end-to end process of commission inquiries from the receipt to resolution • Execute call group functions; attend phone calls from Met/NEF/ GAF and WSS Agents • Provide agent commission rates for commission calculation and record in spreadsheets • Strong use of customer service skills • Collaborate with revenue team and record checks into spreadsheets (Account Receivable) • Reconcile checks with the statements and resolved discrepancies. • Retrieve e-statements of different carriers from the website • Interact closely with New Business associates. Prepared all policies receipts, amendments and illustrations for imaging • Create electronic version of product codes for entire comp unit • Maintained knowledge of all Met Products. Exceeded the speed and quality goals for each task function

Education

Keywords