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Certified Help Desk Specialist

I am looking for a full time position on a help desk.

Help Desk Specialist

Appleton, WI

About Me

Industry:	Information Technology
Occupation:	Help Desk Specialist
Highlights:	Graduated the top of my class at PC Proschools.

Education level:	Certification
Will Relocate:	No
Location:	Appleton, WI

Work Experiences

12/2008 - 2/2009

Greatland Corp.

Entry Level

· Provide phone support for outside customers · Troubleshooting Great Tax program, including installation, e-filing, Network installs, .net Framework issues, browser compatibility, and program updating related issues · Provide walkthroughs for common tasks within the program · If the issue needed escalation, follow up with the customer after 2nd tier support has provided a fix · Document steps taken to fix callers’ problems

6/2005 - 2/2007

SOLD by Pictures

Self-Employed

· Taking photos of the interior and exterior of homes to stitch and create virtual tour · Customer service and support · Designed company website

1/2004 - 12/2008

Thrivent Financial for Lutherans

Entry Level

· Sort, prepare for scanning, scan, and index member paperwork · Devised several time-saving process improvements

6/2001 - Present

(private)

Self-Employed

· Taught novice users basics of Windows operation (copy, paste, navigation, program install, etc.) · Taught users how to use software applications including MS Word, Excel, Access, Publisher, Digital Photo editing software, Contact management database software · Taught users how to use computer peripherals such as: scanner, camera, card reader, and printer · Taught users how to perform basic maintenance with use of: Disk Defrag, Disk Checker, and Disk Cleanup · Taught users how to connect Blue Tooth devices to their computer and troubleshoot them when they didn’t work initially · Set up secured wireless networks · Fix connectivity issues on both wireless and wired networks · Set up network printer · General maintenance on a 7-computer workgroup (5 desktops & 2 wireless laptops) · Experience with Windows 95, 98, 2000, and XP operating systems · Virus, ad-ware, trojan, and worm removal · Basic troubleshooting, both over the phone and in person · Custom building and upgrading of personal computers

7/2000 - 11/2003

Century 21 Acre Realty

Contractor / Freelance

· Answer incoming calls · Maintain and add website content · Customer service · Assisted agent in doubling sales volume from $2 million to over $4 million in annual sales