Description
I am looking to put my vast and varied CRM experience to work for a company ready to be successful in their CRM implementations. Having been involved in many CRM implementations, I have gained valuable experience as a business analyst and training project lead responsible for all aspects of client project management and project financials, providing direction and consultative support around project scoping, process mapping, gap analysis, ensuring end user adoption and utilization, developing instructor-led and web based training curriculum and materials, promoting change management, project rollout success while ensuring customer satisfaction.
Work Experience
| COMPANY | POSITION HELD | DATES WORKED |
|---|---|---|
| Oracle | Principal Education Consultant | 3/2006 - 11/2008 |
| Siebel Systems, Inc | Project Manager / Principal Education Consultant | 4/2000 - 3/2006 |
| Fidelity Investments | Client Services Project Coordinator | 4/1996 - 1/2000 |
| Fidelity Investments | Financial Service Representative | 9/1991 - 3/1996 |
Education
| SCHOOL | MAJOR | YEAR | DEGREE |
|---|---|---|---|
| University of Cincinnati | Business Administration | 1987 | Bachelor Degree |
| Walnut Hills High School | General Studies | 1981 | High School/GED Degree |
Accomplishments
Keywords
