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RssInformation Technology Professional with over 22 years of experience.

Background as Desktop Support and Network Administrator; trouble shooting, workstation support, security access, and Business Continuity Planning. Skilled in customer support, internal and external communication and supporting Microsoft operating systems.

Application Support

Jackson, WI

About Me

Industry:

 Information Technology

Occupation:

 Application Support

Highlights:

 Desktop Support/ Network administrator: Level 2 support responsible over 1200 multi-state end users. Utilized Infra, and Service Center incident tracking tools Responsible for providing break/fix solutions through analyzing, tracking and monitoring error codes and patterns. • Researched, tested, recommended, and implemented new printers for installation. Result Eliminated 48 printers, increased printing speed 400%. • Planned and executed Access Database upgrade. Result: Implemented entire project with no down time. • Served as Business Leader Liaison with business units. Result: Eliminated independent end-user purchases and software piracy. • Responsible for relocation and configuration of 120 printers during building expansion within 6 months. Result: All printers ready within 4 hours. • Verified $ 1,000,000 Microsoft software licensing and compliance. Result: Achieved 100% licensing compliance. • Customized ITIL (Information Technology Infrastructure Library) processes for updating and troubleshooting hardware and software. Result: Eliminated 30 member committee involvement for approval. • Configured and installed over 200 laptops and desktops annually using Altiris Deployment Console, Microsoft RIS, Symantec Ghost. Result Saved up to 4,000 hours of build time annually (2 Full Time Employees). • Oversaw up to 4 interns per year updating software and hardware. Result: Eliminated external consulting contracts of over $160,000. • Upgraded and connected 7 regional branch offices with Voice Over Internet Protocol (VOIP) over Wide Area Network (WAN) configuring CSU/DSU’s (Channel Service Unit/Data Service Unit) routers. Result: Streamlined software for single point of purchase. • Developed and implemented protocol for BCP (Business Continuity Plans) for over 250 laptops at offsite and onsite storage. Result: Readied backup equipment for end-users within 4 hours of planned event start time. • Organized and maintained tape backup procedure and library. Result: Reduced loss data to 0%. • Setup and maintained network user accounts, access rights and permissions on multiple platforms. Result: Eliminated all security breaches of confidential information.
 

Education level:

 Associate

Will Relocate:

 No

Location:

 Jackson, WI

Work Experiences

Education

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