Detail-oriented business professional adept at fully grasping complex issues, then clarifying and re-defining them into programs, services and results that satisfy business needs and objectives. Currently exploring encompassing and challenging generalist opportunities within collaborative organizations possessing a genuine focus on innovation.
Core Competencies: Liaison, product development, structure development, project management, training, business systems analyst, professional services consultant, implementation, information technology. Results-oriented, professional, articulate, with a special ability to bring big picture concepts within reach with well defined, detailed programs. Possesses a well-honed and analytical business acumen enhanced by solid technical skills.
Industry Experience: High Tech, HR Technology, Energy, Telecommunications, and Retail.
Recommendations: www.linkedin.com/in/karenfinch
Highlights:
Product Development / Structure Development
• Fully-baked product offerings for Application Services Provider (ASP):
o CompleteEmployee – A hosted and managed PeopleSoft HR system for small to medium-sized businesses;
pre-configured for rapid deployment.
o Standardized GL Interface – Single interface that could disseminate GL transactions from PeopleSoft HR tables to SAP, Oracle, or PeopleSoft General Ledger.
o Hosted PeopleSoft Upgrade Services – Professional services offering integrated professional services team upgrade services with ASP-hosted upgrade environment.
• Designed a 3-tiered customer support model for complex ASP service offerings. Final deliverables: Documented processes, escalation paths, recommended tools and templates, and organizational structure.
• Formalized and consolidated boilerplate ERP and CRM Service Level Agreement (SLA) and Statement of Work (SOW) documents for complex ASP service offerings.
• Developed and facilitated sales proposal review process to ensure that proposed solutions met Standard Operating Environment (SOE) design for maximum profitability, ease of management, and customer satisfaction.
• Thought-leadership and advisory services for potential alpha product focusing on innovation in workforce optimization and analytics.
Management
• Project managed initiatives to develop:
o Prioritized list of HR business initiatives and associated formal business cases.
o Scalable Standard Operating Environment (SOE) design used to architect detailed sales proposals for ASP’s PeopleSoft ERP hosting and management services.
o Workflow functionality to automate dissemination of data associated with 5 key business transactions.
o Two-way interface used to automate bank reconciliation of AP accounts.
o Benefits interfaces to multiple third party providers.
• Responsible for recruiting management and professional services talent during period of high growth.
• On HR system integration team to develop strategy and recommendations for combining US West and Qwest workforce data on to shared technologies and database structures.
Business Systems Analyst
• Liaison with stakeholders to elicit, analyze, communicate, and validate requirements for changes to business processes, policies, and information systems.
• Understand business problems and opportunities in the context of requirements. Recommend solutions and configurations that enable achievement of organizational goals.
• Participated in implementation of information systems technology, policies, and processes for multiple enterprise and large-scale organizations.
• Designed standardized global business processes associated with the employee performance management function of a 17K person company.
• Led business requirements gathering initiative for software selection project at a high-tech company. Used results to author Request for Information (RFI) and to evaluate vendor product capabilities during sales presentations.
Training / Communications
• Developed and wrote all general briefings and classroom training materials for the deployment of a military payroll system that would eventually pay 2.5M military service personnel. Presented briefings and pilot classes to multiple audiences.
• Taught 60+ PeopleSoft functional classes to PeopleSoft customers and affiliates through PeopleSoft Education Services and University. Led 10 comprehensive boot camps for Accenture and PeopleSoft Professional Services consultants. Certified to teach Introduction to PeopleSoft HR, Benefits, and Benefits Administration. Consistently received superior evaluations.
• Developed, wrote, and presented an extensive, in-depth, and hands-on training class on reporting functionality within PeopleSoft Query.
• Developed and edited change management materials including documentation, training, and employee communications associated with the deployment of PeopleSoft functionality for a large client.
• Authored and edited white papers and reports representing thought-leadership and trends in human capital management and talent management.
Description
