Results driven performance specialist. Proven track record of identifying continuous improvement opportunities - creating solutions that deliver increased productivity, profitability and customer loyalty. Empowering trainer/facilitator - enabling managers to become more effective, transforming work groups into high performance teams; and developing individual performers into the employees companies fight to keep.

Highlights:

• Identified performance improvements leading to $3.4 million in added auto dealership profits • Redesigned auto repair shop intake process - reduced service delays 25% • Increased profitability 192% for eight General Motors dealers • Revised service drive process - raised customer satisfaction 30 points from 50 to 80 on a 100-point scale • Created “Customer Value Spots” – strategic locations throughout a dealership where staff discussed competitive differentiators – raised service drive vehicle sales 200%.

Companies I like:

Mid-sized to small companies < 1000 employees

• Process improvement
• Organization Development
• Training and Development