In my new position I want to manage between approximately 30-150 customer service representatives in a call center. I look for an established company that offers advancement opportunities where I can grow professionally to meet company and personal career goals.

COMPANY	POSITION HELD	DATES WORKED
DHL Express	Call Center Supervisor	2/2004 - 2/2009
National Institute of Technology	Career Office Assistant	8/2003 - 6/2004
Ramada Inn	Night Auditor/Manger	9/1995 - 9/1996

SCHOOL	MAJOR	YEAR	DEGREE
National Institute of Technology	Computerized Busisness Applications	2004	Trade School Degree
Clark County Evening Adult High School	General	1984	High School/GED Degree

Highlights:

I have been recognized for outstanding work performance managing a team of 25 customer service representatives by achieving beyond expectations on various KPI meaasures. I also worked on a corporate project for my last company where we researched various methods to improve billing processes. The result was a 48% improvement in customer satisfaction and processes which saved the billing department money by means of the employees working more efficiently.

Companies I like:

Shell Oil, Exxon, JP Morgan Chase, AT&T

• Call Center
• Supervisor
• Customer Service
• Inbound calls
• CMS
• Microssoft Office
• Recruiting
• Traaining
• Managing
• Quality Asssesssments
• Annual Reviews
• KPI
• Disciplinaary Action
• Motivated
• Processs Improvement