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Director: Progam Management & Product Development
Looking for an opportunity to work with a cutting edge eLearning, Virtual World Creation, Gaming, or multimedia company. Key strength is meeting with clients, understanding their business needs, then creating a custom solution for them. The solution could be a website (especially Web 2.0 with social networking features), a software tool, online courses or game.
Program Manager
About Me
Industry: |
Management & Business |
|---|---|
Occupation: |
Program Manager |
Highlights: |
• Achieved a substantial business turnaround, reversing a 40% YOY revenue decrease (with projected further declines) and generating revenues 28% higher than anticipated (with additional growth in 2009 forecast); established relationships with new customers through enhanced positioning, optimized service to new / existing customers, and created plans to penetrate new markets and build new partnerships going forward. • Decreased costs 60%+ while improving capacity to manage cyclical workflow and to satisfy clients (through enhanced production bandwidth and compliance with schedules) by developing a new model including streamlined U.S. operation and Canadian / Indian outsourcing. • Grew company’s client base ~ 10% by bolstering global presence and international brand awareness through expansion of relationships in Asia and Europe; negotiated a licensing contract with a Japanese partner and conducted training programs for European sales force. • Captured ~ $600,000 in revenues (winning business from competitors and new client allocations) in 2 years (with ~ $1M expected in 2009) by developing and rolling out new web 2.0 based product. • Tripled product contribution margin and generated ~ $2.7M in revenues (from production of ~ 300 live webinars) while ensuring seamless post-acquisition incorporation of TechOnline into UBM; migrated all clients onto UBM system while relying on TechOnline processes / team. |
Ideal Companies: |
SumTotal, SkillSoft, Disney Interactive, most eLearning or multimedia type companies. |
Education level: |
Bachelor |
Will Relocate: |
Yes |
Location: |
Mount Pleasant, SC |
Work Experiences
1/2008 - 12/2008
TechInsights/United Business Media
Director / VP
- Director, eLearning and VirtuaLabs
Oversee P&L, operations, and 9 team members (3 managers, ~ 5 contractors, and 1 development vendor) for the eLearning and technically-oriented VirtuaLabs offerings. Develop and implement strategies to increase revenues, market penetration, quality, and customer service levels. Ensure alignment with schedule, revenue, cost, and business development objectives; report to senior management. Collaborate with sales function to maintain pipelines and close deals, including the preparation and delivery of sales demonstrations. Cultivate strong client relationships and confer throughout project cycles on client web solutions.
• Achieved a substantial business turnaround, reversing a 40% YOY revenue decrease (with projected further declines) and generating revenues 28% higher than anticipated (with additional growth in 2009 forecast); established relationships with new customers through enhanced positioning, optimized service to new / existing customers, and created plans to penetrate new markets and build new partnerships going forward.
• Reduced the VirtuaLabs product development group’s costs and cycle time ~ 50% by assembling a high-morale engineering team (improving quality and customer relations) and by leveraging project management techniques and documentation processes to bolster efficiency.
• Opened a new revenue stream by devising the innovative Rapid-eLearning course; product’s lower cost and compressed sales cycle (from several months down to 1) enabled entry into the mid-sized and small semiconductor company market.
• Spearheaded successful migration of the VirtuaLabs operation and a $2M data center to a new location; maximized systems availability in coordination with customers and internal IT function.
6/2006 - 1/2008
TechInsights/United Business Media
Director / VP
- Publisher and Managing Director, TechOnline (2006 to 2008)
Managed P&L, operations, and 13 direct reports with 15 contractors for an $11M business line featuring online products (eLearning, VirtuaLabs, webinars, marketing / advertising, etc.). Devised business plans, strategic objectives, and roadmaps to accomplish goals. Integrated products and sales team requirements to facilitate revenue growth. Developed marketing collateral and product information documents in conjunction with marketing function. Built profitable client relationships.
• Captured ~ $600,000 in revenues (with ~ $1M expected in 2009) by developing custom client Web 2.0 websites including social networking features and functionality.
• Increased revenues ~ $500,000-$750,000, enhanced market profile, and obtained new clients (in cooperation with the Editor-in-Chief) by spearheading TechOnline’s market reentry as network of websites complementing other UBM brands; held ~ 30 C-level meetings to educate clients on the company’s new suite of offerings and capitalize on new sales opportunities.
• Grew company’s client base ~ 10% by bolstering global presence and international brand awareness through expansion of relationships in Asia and Europe; negotiated a licensing contract with a Japanese partner and conducted training programs for European sales force.
8/2005 - 6/2006
TechOnline/United Business Media
Director / VP
- Director of eLearning and Netseminars
Led eLearning product development, account management, and webinar product operations (including P&L and sales collateral) following acquisition of TechOnline. Directed Netseminar and eLearning event production, including the marketing and project management functions.
• Tripled product contribution margin and generated ~ $2.7M in revenues (from production of ~ 300 live webinars) while ensuring seamless post-acquisition incorporation of TechOnline into UBM; migrated all clients onto UBM system while relying on TechOnline processes / team.
• Bolstered revenues ~ 10% and generated opportunities for additional business by overseeing 2 major accounts; surpassed customer expectations for service and the delivery of cross-functional / international projects.
• Maintained client revenues and maximized retention by increasing eLearning end user traffic 20% through product enhancements.
9/1999 - 8/2005
TechOnline
Director / VP
- Director, Educational Products and Services
Oversaw eLearning product and sales operations. Devised strategies to optimize offerings and service. Increased scope of relationships by expertly cultivating clients after initial sale. Directed 6-7 U.S. team members and 2 overseas outsourced vendors. Responsible for all client communication and project management.
• Played key role in adding $1M+ in new revenues by securing deals with 4 new clients; cut client expenses 50-70% and improved sales channel cycle from 7 weeks to ~ 3.
• Decreased costs 60%+ while improving capacity to manage cyclical workflow and to satisfy clients (through enhanced production bandwidth and compliance with schedules) by developing a new model including streamlined U.S. operation and Canadian / Indian outsourcing.
6/1992 - 12/1998
