Office Clerk

DEBORAH FEDERICO 2495 CHOLERTON ROAD HILLIARD, FL 32046 US Phone: 904-879-6417 Alt Phone: 904-463-1465 dfederico@ymail.com Objective To obtain a mid level position taking advantage of my strong experience in customer service, clerical and general business practices. Employment History Customer Service/Order Processer 08/2006 - 01/2008 Kaycan Ltd Jacksonville, FL Receive and process incoming orders for materials, merchandise, classified ads, or services such as repairs, installations, or rental of facilities. Duties include informing customers of receipt, prices, shipping dates, and delays; preparing contracts; and handling complaints. Office Clerk 01/1990 - 12/2005 United States Gypsum Jacksonville, FL General office duties including use of personal computer, filing, copying, faxing, etc. Received and directed telephone calls. Troubleshot all customer complaints and acted as a liaison between the customers and appropriate department managers and offered appropriate resolution. Performed data entry to process and coordinate orders with customer service, truck lines, and department managers. Maintained logs and prepared daily, weekly, monthly, and yearly reports. Knowledge of different US Gypsum computer systems and was responsible for training systems to other employees. Coordinated work schedules for five crews . Was responsible for ordering and buying all supplies including machine parts and safety items for production crew. Also responsible for 100 plus raw material products and coordinating orders with outside vendors. .Adhered to Safety policies and procedures. Was also a Tow Motor Operator . All duties performed with minimal supervision.

Office Clerk

Hilliard, FL