Skilled, amiable, and hardworking Administrative Assistant with over 20 years’ experience in a wide range of office management and customer service environments.

9/2005 - 2/2009

Penton Media/Duke Communication

Individual Contributor

• Managed the tracking of technical magazine articles from proposal stage through the final publication and payment stage for five print publications and multiple online publications. Proactively used a Microsoft Access database to track where in the process each article was, and worked with internal editors to keep the articles moving through the process. Maintained accurate lists (which changed frequently during each day) for each publication issue, accounted for what was published to accurately pay authors, and kept track of all unassigned articles. Maintained the electronic filing of all articles in the production cycle. Processed payments to authors and technical editors, verified correct pay rates for each, applied proper accounting codes, and sent prepared vouchers to accounting for payment. Prepared monthly and quarterly budget tracking reports. Tracked author copyright agreements and work orders to ensure they were up-to-date and in compliance with corporate legal requirements. Resolved numerous daily questions regarding accounting issues, subscriptions, budgets, article status, and database management.  Assisted in designing and implementing Access database for article and author-contact tracking.  Learned management features in Access to make changes as processes evolved.  Proposed and implemented new processes that transitioned the department to paperless article management.  Planned and coordinated off-site meetings; including meals, themes, and site location selection.

2/2003 - 8/2005

AAA AutoClub South Insurance Agency

Individual Contributor

• Acted as licensed customer service agent for more than a dozen property and casualty insurance companies represented by the agency. Processed policy changes, corrected errors, worked with insurance customers to avoid cancellations, answered policy and coverage questions. Maintained customer contact through mail, email, and telephone depending on the customer need. Provided coverage estimates for new and existing policies using guidelines and formulas. Helped clients to achieve and maintain compliance with insurance regulations, company policies, and mortgage company requirements. Maintained confidentiality, encouraged trust and cooperation, resolved conflicts and dealt with angry and frightened customers in a pleasant and helpful manner.  Learned websites and programs for more than a dozen companies.  Acted as liaison between customer and insurance companies to resolve issues in a timely and accurate fashion.  Provided compassionate, prompt service to insured clients during the worst hurricane season in many years.

1988

Certification Degree

Pinellas Vocational Technical

• Accounting Clerk