Office Clerk, Administrative/Clerical, Secretary positions

10/2005 - 8/2006

Augmentation, Inc.

Contractor / Freelance

• Interviewed applicants, providing information, explanations and requirements of applicable Individual Assistance (IA) programs, other FEMA disaster programs and other Federal, voluntary, state and local agency programs. Listened to and analyzed applicant's individual problems/issues and provided immediate referrals to appropriate disaster assistance programs, community resources and other Federal, voluntary, state and local agencies when appropriate. Informed applicants of the various processes including appeal, re-certification and audits and responds to requests for applicant status. Assessed appeal requests for various forms of disaster assistance. Wrote information updates that require action and forwards to fixed facilities. Utilized NEMIS, FEMA-specific software and other software used by FEMA and kept Applicant Services Program Specialist and supervisor apprised for problems/issues. Attended staff meetings and provided routine information on assigned activities; Information Control Assistant - Performed database records tracking, document imaging, manual filing, and complex and extensive records management functions of the disaster recovery assistance files for all disasters. Insured accurate and timely placement of all records and files for each disaster. Reviewed scanned correspondence and make appropriate referrals within NEMIS for disaster assistance. Responded to requests for records and documents from other Federal and State disaster assistance agencies. Monitored the release of records to insure compliance with the requirements of the Privacy Act. Performed other duties as assigned.

10/2001 - 6/2004

D.C. Department of Corrections

Individual Contributor

• Duties And Accomplishments: Typed reports, letters and memorandums on Compaq Computer and typewriter; used Microsoft Office, Lotus Notes and JACCS; took information for writing form letters, IGPs and memorandums as needed for Chaplain's Office; answered telephones and wrote messages for people who could not be contacted; screened telephone callers and visitors to the office; referred telephone calls to the correct office; processed time and attendance (T&As) for Chaplain's Office and case management office; obtained supplies for office; made copies and faxed correspondence as requested; served on the Adjustment Board; picked up and gave out mail; processed inmate request forms; took shorthand notes during meetings and transcribed them; and other duties as required

3/1997 - 10/2001

D.C. Department of Corrections, Central Facility

Individual Contributor

• Typed reports, letters and memorandums on MCI, IBM Personal Computer and IBM Compatible Computers and typewriter: used Office 97, WordPerfect 5.1 and Database IV software on computer; proofread and edited correspondence; answered telephones; screened telephone callers and visitors to the office; referred telephone calls to the correct office; maintained routine work; established and maintained files; processed time and attendance (T&As) for psychology unit, obtained supplies for office; used copier; made folders for social workers and psychologists from Record Office for psychological referrals and evaluation reports; took shorthand notes during meetings and transcribed them; made up and kept log forms for psychological referrals in order to keep track of them; acted as secretary for the Warden; learned Microsoft Windows and Office 97, and other duties as required; received outstanding yearly rating 1999; Lorton closed in 2001

1/1993 - 3/1997

D.C. Department of Corrections, Maximum Security Facility

Individual Contributor

• Typed reports, letters and memorandum on the IBM Personal Computer and IBM Compatible Computers and typewriter; used WordPerfect 5.1 and Database IV software on computer; proofread and edit correspondence; answered telephones, screened telephone calls and visitors to the office; referred telephone calls to the correct office; maintained

1993

Bachelor Degree

Strayer College

• Computer Information Systems

1974

High School/GED Degree

Magruder High School

• General/Clerical