Receptions, Administration Assistant, Customer Service.

Industry:	Clerical & Administrative
Occupation:	Receptionist
Highlights:	In January of 2008 my employer consolidated dealerships. I was given the challenge to handle incoming calls for 2 full dealerships. This included 2 service departments, 2 parts departments, a very busy body shop along with the all of the sales calls for both dealerships, management calls and personal calls. I also kept up with routine daily assignmets. I feel I was always pleasant as the call volume increased at the peek times of the day. I maintained a professional attitude, paid attention to the caller and directed them to the proper destination in a timely manner.
Ideal Companies:	I am open to any company that will utilize my qualifications to their fullest potential.
Education level:	High School/GED
Will Relocate:	No

4/2006 - 1/2009

Paul Cerame Ford Lincoln Mercury

Entry Level

8/2005 - 4/2006

Continental Siding Supply

Entry Level

• Handling a busy switchbord, scheduling appointments for 2 estimators. Educating potential customers with information and the services we provided. Routing and dispatching leads to the sales advisors.

5/2004 - 4/2005

Plaza Motor Collision Center

Entry Level

• Effectively manage a busy switchboard, schedule appointments for 5 estimators, entering & updation client information in computer system. Contacting clients to give them status updates on vehicle in for repair. Process technicians flag sheets for payroll. Invoicing actual time and material against the insurance estimates.

10/2002 - 1/2004

Talx Corporation

Entry Level

• Prioritize case work, research details due to seperation of employment. preparing appeals for the client on unfaborable determinations. Correspond with client to obtain separation details and submit details to state.

10/2001 - 10/2002

Felco Autolease

Entry Level

• Receive daily orders for titles that needed to be ordered for processing. Order files for titles, breakdown files into branches by state, complete specific information required to complete title. Correspond with customers, dealerships and credit unions to obtain odometer statements. Mail out bill of sale and odometer statements to customers. Mail titles to owner, dealership or credit union. Document system with notes for the transaction and complete file information.

10/1998 - 8/2001

MPOWER Communications, Inc.

Entry Level

• Provided traing and support for new wmployee's in the provisioning department, Interaction with various telecommunication vendors. Extensive LEX (SBC) ordering process knowledge. Completion of both small business and residential moves, adds changes and disconnects of resold service through SBC utilizing both LEX and handwritten orders. Followed orders through various stages, starting with initial customer contact through completion. I was able to effectively calm customers in stressful situations. Provived price quotes and tentative due dates for incomin customer calls. Opening trouble tickets and followed up on repair issues through both SBC and Qwest Comminications.

8/1992 - 10/1998

Marty Cancila Dodge World

Entry Level

• Effectively managed a 13 line phone system, general office duties and procedures. Knowledge of rental department & procedures. Assigned customer numbers, temporary tags, processed vehicle check-ins, stock in of new vehicles and order entry data of new cars and customer information. Responsible for contacting, setup and registration of monthly "Right from the Start Meetings".

3/1972 - 6/1992

Z-TV Service/Antenna Communications Systems

Entry Level

• Effectively managed a 10 line phone system. Routed and dispatched sercive calls for 10 repair technicians. Extensive knowleged of zip code areas for St. Louis and Bi-State regions. Typed proposals for potential business and residential customers. Filed for electrical and building permits with numerous municipalities. Ordered parts to maintain an up to date stock inventory. Assisted with year end of year inventory. General office duties and procedures.

I am able to multi-task and maintain professioal attitude during peek call times when customers are calling to check on progress of repair work. I am dependable and have great origanizational skills.