Highlights:
• In addition to routine job, 100% achievement of quarterly goals which is been appreciated by VP.
• Managing 24 * 7, L2 and L3 support with the assistance of 6 professionals working offshore.
• Based on time zone 12 hour cycle designed for on call system. The same is implemented for ODO.
• Introduced and implemented refined User Requirements Gathering techniques.
• Defined Database and coding standards. (Now implemented across the company)
• Introduced the concept Risk Estimation, Mitigation and Management in the company.
• Certificate of Appreciation from IBPS for suggestions in Work Management.
• Designed automated system of Supply Chain Management for Stores & Purchase department.
• Conducted Orientation program of MS-WORD for colleagues.
Companies I like:
MNC's, BPO's, Banks, IT Customer services companies etc.