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Top Experienced Manager
A self-motivated and results focused individual seeking a challenging position that offers continuing career development and utilizes extensive knowledge in Call Center Management, Sales, Performance Metrics, and Supervisory Skills.
Customer Service Manager
About Me
Industry: |
Customer Service |
|---|---|
Occupation: |
Customer Service Manager |
Highlights: |
June 2004 Manager of the Month |
Ideal Companies: |
A self-motivated and results focused individual seeking a challenging position that offers continuing career development and utilizes extensive knowledge in Call Center Management, Sales, Performance Metrics, and Supervisory Skills. |
Education level: |
High School/GED |
Will Relocate: |
Yes |
Work Experiences
5/2005 - Present
(private)Manager
- Provided day-to-day supervision and support of assigned call center personnel involved in background investigation. Responsible for coaching, training, career development, compliance with company policies and procedures of 20 Customer Support Representatives in an ISO certified call center. Responsible for managing ISO documentation; provide weekly and monthly productivity reports.
2/1999 - 10/2004
Avaya Inc.
Manager
- – Provided day-to-day supervision of assigned personnel involved in retaining and selling of maintenance contracts. Responsible for sales forecasting, coaching, training, career development, compliance with company policy and procedures of 20 Customer Support/Sales Representatives in an inbound\outbound call center environment.
9/1995 - 11/1998
