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Customer-Friendly Help Desk Professional
In most cases, my career has given me the advantage of not being micro-managed, but instead, trusted with significant responsibility in exchange for my confidentiality and trustworthiness. From such work environments, I was able to excel and to be effective and a substantial contributor to my past employers. Going forward, I desire the chance to prove my capability and resourcefulness as a dependable and highly functional asset. I also would like to be linked to one company for a long lasting duration of time.
Help Desk Specialist
About Me
Industry: |
Information Technology |
|---|---|
Occupation: |
Help Desk Specialist |
Highlights: |
The most important awards I have won in recent years have been related to my salary and grade. I received salary increases each year that I was employed at Nationwide Insurance. I also progressed in pay and position at Child Development Council of Franklin County, Inc. There, I started as a temporary Secretary, filling in for a regular employee's maternity leave. Due to my work performance, a permanent clerical position was requisitioned for me and I was asked to return and stay with the non-profit agency. Other monetary awards I have earned from my work performance were bonuses from a downtown, Columbus law firm: Taft, Stettinius, and Hollister and a West side supply company, Becker Electric. I cite monetary awards because in my opinion, these are the cases that stand out most to others, and give the best notion of how I am as a worker and how companies have appreciated the person I am and the work I have done for them. I am also a Certified Help Desk Professional, which is one of the most significant achievements I have added to my knowledge base since graduating high school. |
Ideal Companies: |
government, state, Time Warner, Columbus State Community College, OSU, Ohio Health, Nationwide Data Centers |
Education level: |
High School/GED |
Will Relocate: |
No |
Location: |
Columbus, OH |
Work Experiences
2/2008 - /2008
Cass Information Systems
Entry Level
- Processed utility invoices for national and international companies; Averaged 400 invoices processed per week; Utilized Tandem database system for invoice input; Tracked downtime and hours worked, using Kronos software.
11/2006 - 10/2007
Information Control Corporation
Contractor / Freelance
- Provided help desk support to businesses and county representatives, within the state of Ohio, using the state's online filing and payment application (Ohio Business Gateway); Administered Service Desk Plus ticketing system; Compiled and disseminated reports; Operated computers and associated software required to do batch processing of business files in a real-time, on-line environment.
8/2006 - 8/2006
Teleperformance USA
Entry Level
- Performed cable, e-mail, and Internet support and troubleshooting for end users, via telephone; Utilized computer hardware and software for range of duties including client account access, ticket generation, ticket closure, and remote testing of company equipment.
9/2003 - 7/2006
Nationwide Insurance/Gates McDonald
Executive
- Planned and procured services and amenities for all new hires such as: security clearance, equipment and allotted workspace; Produced visual and statistical material; Created and set up PowerPoint presentations for quarterly Town Hall meetings held by the Director of Personal Property Solutions; Organized weekly manager meetings and took minutes. Maintained calendar and electronic correspondence for upper and executive-level management (including V.P. of Finance and President of NW Strategic Investments); Arranged conferences which involved obtaining rooms and associated equipment for 2-100+ participants; Performed Notary Public services; Administered machine and supply inventory.Maintained calendar and electronic correspondence for upper and executive-level management (including V.P. of Finance and President of NW Strategic Investments); Arranged conferences which involved obtaining rooms and associated equipment for 2-100+ participants; Performed Notary Public services; Administered machine and supply inventory.
1/1999 - 8/2003
Child Development Council of Franklin County, Inc. (CDCFC Head Start)
Executive
- Created and circulated monthly agency newsletter and food menus to over 800 Head Start families and staff; Assisted Vice President in grant writing and securing funding for agency programs; Prepared and instructed four beginner-level Microsoft classes: Excel, PowerPoint, and Word to 20 participants; Supervised use of computer lab and maintained facilities. Managed tuition assistance program; Verified required employee credentials; Designed and disseminated professional quality print materials to publicize agency events and information; Operated copiers, computers, a server, fax machines, typewriters, and printers, etc.
Education
2005
Specialist Degree
Integreo (formerly STI Knowledge)
- Certified Help Desk Professional
1992
High School/GED Degree
Fort Hayes Arts and Academic High School
- College Preparatory and Vocational Child Care
Skills
Keywords
Problem solver, Quick learner, Resourceful, Experienced supporting Microsoft Office, Dedicated, experienced, Reliable, Dependable, Efficient time management, High competence with Microsoft Office, Adobe, Peregrine, Crystal Reports, ICOMS, Remedy, HyperTerminal, Sharepoint, PeopleSoft, SAP, Polaris, Clarity (NIKU), Sales Logix, PuTTY, Lotus Notes, Outlook, Dreamweaver MX, Eudora, Front Page, BlackBoard, Knowledge of media equipment components, operation and installation
