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Providing people with the care they need and ask for.

I am looking for a job that believes family's come first. Also,something very professional, honest, and loyal to there employes. I want a job that believes in annual evaluations and raises. I will like to have a Mon.- Fri. job with a set time scheduled between the hours of 8:00am-5:00pm.

Customer Service Manager

About Me

Industry:	Customer Service
Occupation:	Customer Service Manager
Highlights:	My accomplishments come in a long list of trainings I have received wiht the company I was just employed with. I have worked in Durham Public Schools with children of all ages and disabilities and I was currently a mental health provider.So I have several certificates in several trainings I have been trained for excel, 1&2. I have worked in call centers and received several trainings with different photo machines as well. I am a very versatile person in many fields of employment.
Ideal Companies:	I will like to work for a company that values family's.Also, a company that is honest and loyal to there employers. It does not matter the name of the company, it will just be nice to be back at work again.

Education level:	High School/GED
Will Relocate:	No

Work Experiences

3/2007 - 1/2009

Institute for Family Centered Services

Individual Contributor

Assisting clients with reaching goals they have set for themselves. Also, with the ability to function on there own and live there life on an independent individual status. I aslo, assisted families that had there children removed from them with trying to get there life back on a positve perspective to regain custody of there children. I also, worked with DSS, regarding clients I had who may had a case under the supervision of DSS.

7/2005 - 3/2007

Durham Public Schools

Individual Contributor

I provdied assistance to children ranging from different age groups and grade levels.I am also, very versatile with all kinds of children whether they have a disablilty or not. I am able to organize different activities and events that will fit childrens needs. Also, able to focus on self-esteem motivation. (Certified in BSAC, na d other different programs

11/2004 - 4/2005

Blue Cross and Blue Shield of North Carolina

Entry Level

Provided excellent customer service to providers and doctors in hospitals and facilities. Assisted doctors and providers with the appropiate information regarding a patients claim pertaining to their health insurance. Also, provided the most prompt and appropiate information tha the doctors and providers are able to retrieve for the patient.

7/2004 - 11/2004

bed Bath and Beyaond

Individual Contributor

Provided day to day money transactions to customers. Perform return transactions as well as sale transactions. Responsible for stocking merchandise and displaying merchandise that has been shipped in. Provided prompt, courteous, and appropiate customer skills to clientele. Assisted customers with any service that they need throughout the company even on the internet sites for the company.

3/2004 - 8/2004

Standard Based Solutions

Individual Contributor

Responsible for performing selected client cure services. Providing assessment and intensive social and behavioral interventions to clients and families. Document clients information consistent with the treatment plan. Report information to the Case manager.

11/1999 - 11/2003

Qualex

Entry Level

Provided prompt,courteous and appropiate customer service to clientele. Assisted clients with troubleshooting machine and repairing them in a timely manner. Act asa a liason between the customer and the field technician if there are further issues.

8/1998 - 11/1999

Kroger's

Individual Contributor

provided excellent customer service to customers. Responsile for developing film in a timely manner. Analyzed merchandise for defects and materials to improve the quality of merchandise.Provided excellent film care using the film professor. Provided day to day money transactions to customers.

6/1998 - 8/1998

Winn Dixie

Individual Contributor

Provided excellent customer service to consumers. Performed end of day closings and procedures as well as opening procedures. Produced film in a timely manner to customers as well asa analyzing merchandise for defects. Provided day to day money transactions to customers.