Strong leadership, Motatvated and Team player. Ensures job is completed correctly

1/2008 - Present

Manager

• Patient Safety Manager: Overseas and enforce all aspects of patient safety ensuring all guidelines are with compliance with JC/Joint Commission standards, prepare documentation and develop strategies for improvement Manages the Patient Safety Committee of 14 personnel in collecting data which provides the analytical input to provide accurate and complete government record for presentations and briefings. I provide technical expertise and leadership in planning, implementation, evaluation and promotion of the National Patient Safety Goals. Determine performance and submit summary, recommendations and conclusions to the Board of Directors and other command committee's. I have developed, initiate, coordinate, and provide training in patient safety programs. I am a member of the hospital record review and customer service committees which address medical records coding, overall customer service, quality assurance, and utilization review. Keeps current on applicable new technologies partnering with customers to provide the best service to the customer and for the command. I have vast knowledge of and on a daily basis work with regulations governing standards of conduct, conflicts of interest and waste fraud and abuse. I have excellent judgment am a fast learner and posses a vast knowledge of administrative and program principles. Excellent interpersonal with added communication skills. Has full understanding of MEDCOM program and polices. Prepare litigation reports in a timely manner. Prepared training program and test for the Command in patient to ensure full compliance with Joint Commission Standards. Instrumental in updating standard operating procedures for the Quality Management within the patient safety program. closely with command administrative team processing administrative functions and the utilization of analytical data in support of the National Patient Safety Goals in support of the commands mission providing the best health care. Responsible for the development and/or dissemination of program policy guidance, program evaluation and program implementation. Provides GMT (General Military Training) for command staff in related patient safety, and general safety issues. Drafted and wrote four articles that were published by the Guantanamo Bay, Gazette for general population education related to patient safety issues. I work with medical records and ensure the 100% accuracy of monthly record reviews and to make sure the compliance is per Joint Commission guidelines.

1/2007 - /2008

Talecris Plasma Resources

Manager

• Monitors, evaluates and leads all center operations. As Center Manger I am directly responsible for over 40 employees in the daily operations of the center. I have established rapport with donors to ensure overall customer satisfaction with the center to support of thier long term donation. Provides employees with active feedback regarding performance. Plans, Presents, and conducts weekly meetings with management team and staff on business goals and overall daily operations. I work closely and considered a liaison in administrative assistance to subject matter experts concerning; financial, legal, labor, and counseling as needed in support of company's guidelines. Responsible for all personnel functions including hiring, development and training, disciplinary actions, terminations, and maintenance of all personnel records and payroll using Ceridian. Assists in budget preparation and manages facility against the agreed upon budget to meet production and cost targets. Manages center supplies and equipment in excess of 1.5 million dollars. Responsible for community representation with regards to all public relations and marketing campaigns to attract and retain donors. Researches, selects and negotiates advertising and facility management contracts with vendors. Maintains thorough familiarity with and ensures compliance of State and Federal regulations to include, EEO, FDA, OSHA, and FMLA. Maintains comprehensive library of resources and brochures, information on current Talecris policies, updated instructions; and local, state, and federal laws and regulations. Performs performance management, and goals and objectives setting for center employees. Works with Quality Supervisor to ensure that center is quality driven for successful regulatory audits. Prepares and submits daily operational reports to corporate office. Reviewed daily, weekly and monthly business plans by utilizing company's key performance indicators (KPI's). Completes new employee orientations while updating the employee data system and handling any Human Resource issues. Prepares operating procedures while processing correspondence. Reviews all incoming/outgoing mail and electronic mail. Maintains over 1500 medical record files for completeness and aqua- racy per Federal Drug Regulations

1/2006 - /2007

Humana Tricare

Individual Contributor

• Provided counseling to more than 500 clients concerning TRICARE benefits, including enrollment procedures, eligibility, and steerage and Department of Defense/TMA policy. Prepared and presented weekly TRICARE briefings to more than 50 prospective customers. Processed over 100 documentation into Contact Management System (CMS) and INFOrm with 100% accuracy. Assisted with enrollments, disenrollments, portability and Primary Care Manager changes. I assisted in the preparation, evaluation and assessment of reports to review trends and analyze reports on TRICARE benefits for active duty reservists. I made suggestions to improve reporting and educational concerns to reservist and family members alike to improve service and review concerns. Served as an advisor on a wide range of TRICARE benefit programs including TRICARE Basic Program, Exceptional Family Member Program, TRICARE Dental Program. TRICARE for life, Medicare, and the TRICARE Overseas Program. Which include TRICARE Prime, Standard and Extra both CONUS and OCONUS, TRICARE Reserve Select. I was able to resolve complex and diverse problems relating to access to health care for members form multiple health care regions. Assisted benefices in Debt Collection Assistance. Researched claims issues for beneficiaries, with open communication troubleshoot health care benefits, claims and enrollments. Provided resolutions on exceedingly complicated, delayed, or inappropriately handles claims using TIP. Counseled and trained beneficiaries on using HMHS(Humana Military Health Services) technology, to include IVR options, HMHS (Humana Military Health Services) web site capabilities, and TRICARE.osd.mil functionality. Demonstrated full knowledge and capability of CMS.

12/1985 - /2005

US Navy

Individual Contributor

• Managed the health and well being of over 500-crew members. Updated and maintained all Medical Records in accordance with Navy regulations. Researched and updated over 15 Standard Operating Procedures (SOP's) in accordance with the Bureau of Medicine and Surgery Department's policies. I maintain the knowledge of CHCS in order to ensure proper submission of coded data and to review data output necessary to facilitate application of compatibility of codes and the interpretation of errors noted to implement necessary corrections based on the audit error listings. Incumbent should be a graduate of or involved in an approved program, or possess equivalent training or work experience of a Certified Coding Specialist (CCS) and/or Accredited Record Technician (ART). Knowledge of ADS (Ambulatory Data System) to report all surgical ambulatory procedures performed as outpatients using ICD-9-CM and CPT-4 codes. I developed an automated medical records systems, requirements of the HIPAA, Privacy and Freedom of Information Acts, and agency policies about the release of information. Requires skill in applying established principles, concepts, and techniques of medical records administration to perform recurring medical records administration assignments of a procedural and factual nature for which there are standard methods and practices. Possess a strong working knowledge of HIPAA (Health Insurance Portability Accountability Act) policies and procedures. Would speak to all staff at Command indoc about their health care and maintained 100% command medical readiness. Reviewed all medical claims and worked directly with Tricare in manage care contractors for medical referrals, reimbursement and third party billing of medical claims. Scheduled Specialty Medical appointments for service members and provided excellent customer service. Managed all Preventive Medicine, Occupational Safety, and Medical Waste Management programs. Drafted policies manuals for Heat and Hearing Conservation Programs ensuring that policies were within OSHA safety guidelines. Successfully trained and certified over 100 sailors in Cardio-Pulmonary Resuscitation. Complied data from weekly, monthly, quarterly and annual medical surveillance programs ensuring all members were up to date. Ensured that all correspondence was routed in a timely manner. Provides counseling for crew in all matters related to operational readiness from include Crisis Response, Family advocacy, Clinical Counseling, Advocacy support (including preventative education), victim Services, Deployment Support, Life Skills Education, Ombudsman Support, Outreach Services, Personal Financial Management, Transition Assistance, Relocation methods for PCS moves. I ensure the delivery of services include providing information and referral, educational instruction, training, and counseling and advocacy. Conducted monthly medical training and occupational safety training and ensured all continuing education credits were tracked and filed. Composed seventeen Medevac correspondences with ICD-9 (International Classification of Diseases) medical codes. Maintained a $23,000 quarterly budget for all medical and administrative supplies. Updated and rotated stocks by first in first out method (FIFO) along with lot numbers and expiration dates. Researched, compiled and executed an action plan that improved ship's operational capabilities from non-medical readiness to the highest medical readiness within a 5-month period. Program coordinator for the Sexual Assault Victim Coordinator for the USS Halyburton. Planed implemented, and administered the sexual assault victim program for 500 crew members onboard USS Halyburton. Provided training, education, consultation, advocacy, and data collection that addressed sexual assault awareness, prevention and intervention. Responsible for implementation of program policies guidance, program evaluations and training awareness at General Military Training (GMT's) during command indoctrination. Provided annual training and submitted training roster to the Fleet and Family Support Center (FFSC) for program compliance as directed. Maintained and updated all information material and correspondence regarding sexual assault and family advocacy. Served as the primary responder related to special projects. Attended off duty education for new developments in sexual assault education and prevention. Established and maintained a facilitated multi-disciplinary Sexual Assault Coordination Committee that included first responders and key command personnel involved in SAVI. Drafted and prepared briefing material on the full range of local and navy wide sexual assault and victim assistance for shipmates and families.

2000

Bachelor Degree

Excelsior

• Liberal Arts

1979

High School/GED Degree

George Washington

• General Studies