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RssSelf-starter with a positive energetic attitude, strong verbal and written communication skills

Self-starter with a positive energetic attitude, strong verbal and written communication skills. Possess excellent customer service, leadership, problem solving, and multitasking skills along with computer experience in hardware, software, installation and maintenance to provide IT solution for peers and customers in a fast paced, detail oriented environment. Extensive experience in the operation and management of Call Centers and Help Desk. Knowledge of Networking software and hardware, Windows Platforms, Databases and Utilities.

Customer Service Manager

About Me

Industry:

Customer Service

Occupation:

Customer Service Manager

Highlights:

Desktop Publishing Award, Desktop Publishing State Competition Award, Academic Excellence, Information Systems and Services, Tech Prep Scholarship, Executive Level Torch Award, Excellent Performance in Business Professionals of America, Academic Citizenship, Brain Bench Certification for Windows 95/98 Fundamentals
 

Education level:

Associate

Will Relocate:

No

Work Experiences

8/2007 - 11/2008

lexis nexis

Individual Contributor

  • Receive Customer calls regarding software and hardware users having purchased. Assist in accounting software called PCLAW, rebuilding index files in this software, escalated issues to other 2nd levels groups when appropriate. Escalated calls per call basis when need is urgent. When above and beyond duty to retrieve a way to assist user of fine someone who could. Replicated technical support issues reported by customers and escalated to proper teams for outages. Followed expectations required by Lexis Nexis and reported errors in Knowledge Base. Assisted other team members when possible.

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