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Proven Call Center Professional
I am a results-oriented, customer-focused, professional with a proven record of achievement in a fast-paced, ever-changing environment. I possess strong leadership, communication, negotiation, team-building, and problem solving skills. I have a deep understanding of call center operational issues. I am looking for a stable organization that will enable me use my expertise to impact the customer experience.
Customer Service Manager
About Me
Industry: |
Customer Service |
---|---|
Occupation: |
Customer Service Manager |
Ideal Companies: |
Asurion, Verizon Wireless, AT&T, Sitel, ACS |
Education level: |
High School/GED |
Will Relocate: |
Yes |
Work Experiences
1/2007 - 6/2008
PRC
Manager
- Lead training & quality team
10/2005 - 7/2006
ICT Group
Director / VP
- Led training & quality team across sites
7/1998 - 10/2005