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RssProven Call Center Professional

I am a results-oriented, customer-focused, professional with a proven record of achievement in a fast-paced, ever-changing environment. I possess strong leadership, communication, negotiation, team-building, and problem solving skills. I have a deep understanding of call center operational issues. I am looking for a stable organization that will enable me use my expertise to impact the customer experience.

Customer Service Manager

About Me

Industry:

Customer Service

Occupation:

Customer Service Manager

Ideal Companies:

Asurion, Verizon Wireless, AT&T, Sitel, ACS
 

Education level:

High School/GED

Will Relocate:

Yes

Work Experiences

1/2007 - 6/2008

PRC

Manager

  • Lead training & quality team

10/2005 - 7/2006

ICT Group

Director / VP

  • Led training & quality team across sites

7/1998 - 10/2005

T-Mobile

Manager

  • Lead training & quality team

Keywords