Independent Consultant

Industry:	Management & Business
Occupation:	Administrative Services Manager
Highlights:	My educational background – an Associates degree in Business Management -- will help me add new perspective and ideas to your company.
Education level:	Bachelor
Will Relocate:	Yes
Location:	Aldie, VA

10/2008 - Present

(private)

Self-Employed

• ? Provide technical support for computer related issues/problems. ? Responsible for ensuring customer data input information entered efficiently and in a timely manner. ? Provide great customer service in person and over the phone. ? Update customer tracking system daily. ? Project a professional image both internally and externally. ? Supervise office activities to achieve maximum expense control and productivity. ? Serve as the Personal Assistant to the owner of the company, supporting cash management and bid development. ? Provide Office Management functions on a daily basis. ? Supervise employees in daily job tasks. ? Manage business issues involving customers.

8/2008 - 9/2008

Modern Day Spa

Individual Contributor

• ? Answering a multi line phone system. ? Booking appointments. ? Managing schedules. ? Making reminder calls. ? Providing the very best customer service on this planet. ? Retail sales. ? Written correspondence. ? Taking inventory, pricing and stocking products. ? Running the ship.

6/2008 - 8/2008

Laser Perfect, Inc.

Manager

• ? Constantly sought high revenue possibilities and brought them to Leadership. ? Available to people and can connect with people beyond just business. ? Discipline focused on the practical application of marketing techniques and the management of a firm's marketing resources and activities. ? Appreciates and gives full attention to people. ? Frequently expressed gratitude in and outside of the business. ? Showed compassion, patience and grace with challenging individuals. ? Looked inside to see the learning edge with self development as a priority. ? Grounded, healthy and joyful, maintaining a consistent wellness practice. ? Solved problems creatively. ? Willing to ask for help.

1/2007 - 6/2008

Self-Employed

Self-Employed

• ? Provide technical support for computer related issues/problems. ? Responsible for ensuring customer data input information entered efficiently and in a timely manner. ? Provide great customer service in person and over the phone. ? Update customer tracking system daily. ? Project a professional image both internally and externally. ? Supervise office activities to achieve maximum expense control and productivity. ? Serve as the Personal Assistant to the owner of the company, supporting cash management and bid development. ? Provide Office Management functions on a daily basis. ? Supervise employees in daily job tasks. ? Manage business issues involving customers.

1/2007 - 4/2008

Avon

Self-Employed

• ? Work with the leading direct seller of beauty and related products, with over $10 billion in annual revenues. ? Marketing to women around the world. ? Sales and demonstration of Avon product lines which include such recognizable brand names as Avon Color, Anew, Skin-So-Soft, Avon Solutions, Advance Techniques Hair Care, Avon Naturals, Mark, and Avon Wellness. ? Marketing an extensive line of fashion jewelry and apparel. ? Selling Avon to families and friends in neighborhoods, colleges and workplaces.

6/2006 - 12/2006

Impact WorldWide

Self-Employed

• ? Thoroughly source, prescreen, test, and qualify candidates to meet the criteria established by the client or Recruiter. ? Developed a thorough understanding of job requisition. ? Developed creative means of sourcing candidates and building relationships. ? Effectively presented qualified candidates to hiring authority. ? Promoted client opportunities to candidates in centers of influence, local and targeted markets. ? Performed daily updating of applicant tracking system. ? Projected a professional image both internally and externally. ? Understood business/organizational issues and challenges as they relate to staffing.

9/2003 - 6/2006

SAIC

Manager

• ? Provided executive administrative support to Project Manager and Director. ? Managed office staff schedules, arranged travel, scheduled meetings and handled client inquiries. ? Handled sensitive and confidential matters relating to personnel. ? Coordinated special projects as required. ? Assisted Project Manager in coordinating objectives including assembling team, projecting budget estimates, etc. ? Created and implemented Excel spreadsheets for Budget, P&L and Labor Cost Tracking. ? Created a new employee orientation package and developed all office procedures and processes. ? Involved in the preparation of proposals, security plan and impact statements. ? Edited copy and supervised the layout of printing of technical literature. ? Organized and edited final reports for formal presentation to client. ? Supervised, managed and trained 70-person office staff. ? Formatted and updated employee directory. ? Initiated and implemented new policies for the office administrative staff, including a training manual for new employees. ? Accountable for daily activities in the absence of the education manager. ? Delivered tools and applications needed by analysts to search disparate databases. ? Lead a survey of search usage across the directorate to develop a strategic roadmap for future development efforts. ? Wrote and maintained technical documentation to describe program development, logic, coding, testing, changes, and corrections. ? Created plan of action with deliverables and MS Project timelines for completion and provide explanation of variances. ? Monitored and followed-up on issues/actions log.

3/2001 - 9/2003

Keane Federal Systems

Manager

• ? Wrote end-user documentation for customer databases independently and met tight deadlines. ? Consulted with the analysts and customers to develop, test, and debug solutions to meet business requirements. ? Created and execute test plans/scripts to find errors and confirm solutions meet specifications. ? Produced deliverables by gathering information and understanding the business needs and objectives. ? Formatted proposal document text while adhering to all document specifications. ? Created document layouts, templates and tables. ? Integrated graphics and text elements into documents. ? Designed layout of oral presentation slides. ? Planned, organized, wrote, and edited software manuals, developer guides, and online materials. ? Worked closely with software development team to research documentation requirements and content. ? Translated specifications written by developers into information that customers can use. ? Created user manuals and technical documentation related to customer applications. ? A Team Leader on project managing two personnel. ? Provided requirement analysis, documentation support and testing. ? Responsible for the documentation and support of 16 databases on a Lotus Notes platform. ? Accomplished the documentation for all of these Lotus Notes applications on two levels: user and administrator. ? Created and reconfigured client databases. ? Scheduled and facilitated team meetings, drafted agendas, prepared and distributed minutes, followed up on issues and action items. ? Successfully planned my own position by documenting my function and training a competent replacement.

2/1998 - 3/2001

BAE Systems

Manager

• ? Worked with customers to analyze business needs. ? Gathered and documented system requirements. ? Defined functional requirements for product enhancements and modifications. ? Provided capabilities to support analysis. ? Assisted the Manager in providing a variety of Security related services and support to cleared personnel. ? Managed and maintained the Security database, including Facility Information, Program Status, Personnel Security Clearances, and Visitor Clearances. ? Responsible for incoming and outgoing visitor clearance/access certifications for Collateral programs. ? Initiated and reviewed Personnel Security Questionnaires and assisted individuals in the completing their questionnaires. ? Maintained personnel and security files as well as the confidentiality of employee personal information. ? Conferred with senior leadership to identify personnel needs, workforce planning strategies, and search assignments. ? Developed and maintain strong working relationships with outside company contacts, vendors, community organizations, and other team members to create a partnership that yields success, predictable results and credibility. ? Developed and maintain a network of contacts to help identify and source qualified leaders. ? Reviewed resumes and credentials for appropriateness of skills, experience and knowledge in relation to position requirements. ? Worked with the efforts of a Recruiting Coordinator or Administrator.

8/1997 - 2/1998

Omniplex World Services

Individual Contributor

• ? Provided advice, recommendations, and documentation support to multiple offices in all areas of the security program management. ? Ensured compliance with departmental security policies, procedures and instructions designed to safeguard unclassified and classified information, facilities, equipment, and human resources. ? Maintained accountability of all SCI cleared personnel and ensures they meet requirements for access to SCI. ? Maintained security clearance records and process security clearance documents for personnel requiring collateral and SCI access under multiple government contracts and subcontracts. ? Created reports and maintain documents / databases to accurately track candidates through the security process from initial clearance submission until they are granted a final clearance. ? Provided support and assistance to personnel at multiple locations throughout the world and perform other industrial security duties as assigned. ? Trained hundreds of customers on EPSQ and played a key role in the development.

5/1990 - 5/1997

USAF

Individual Contributor

• ? Seven year US Military career successfully managing personnel, tools and equipment. ? Authorized high-volume equipment purchaser for 7 years. ? Exceptional interpersonal and training skills, in combination with a strong customer service focus, to ensure high customer satisfaction and quality assurance. ? Provided operational support for Aircraft Maintenance unit. ? Managed training and scheduling. ? Key player in development and testing of partnership program with major manufacturer to facilitate ordering, inventory and pricing. ? Numerous credit and non-credit courses in categories including Hazardous Material Management, Customer-Service, Leadership, Employee Relations, Quality Assurance, Environmental Awareness, Train-the Trainer, Security, Logistics and safety.