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Customer Service and Sales professional offering 14 years of diversified experience. Excellent communication and problem-solving skills. Dedicated to achieving customer satisfaction and surpassing company expectations.
I am looking to apply the customer service background I have acquired through years of experience to an outstanding organization who values commitment, excellence and quality. I am looking to relocate to the Lexington, Kentucky area with my family and I am excited about this new challenge that awaits. I would like to apply the diverse skills that I have acquired towards a job fit in the area of a customer service manager or retail manager. I am someone that can develop and coach employees, lead through open communication and teamwork, manage performance, foster engagement and has the ability to recruit and retain employees. I am looking for an excellent benefit package, a positive work environment, job stability and the ability to grow within the company.
Customer Service Supervisor
About Me
Industry: |
Customer Service |
|---|---|
Occupation: |
Customer Service Supervisor |
Highlights: |
I achieved the distinction of Eagle Scout in 1998. I attained my REALTORS License in May 2006. I have been the top ranked supervisor at my site for the past two years. |
Ideal Companies: |
The Fresh Market, Sears, Kmart, Toyota, Amazon, Lexmark, GE, Ashland Inc, Bed Bath & Beyond, United Health Group, ACS, CIGNA, Valvoline |
Education level: |
Bachelor |
Will Relocate: |
Yes |
Location: |
Roanoke, VA |
Work Experiences
1/2002 - Present
(private)Manager
- Responsible for leading, coaching, and developing a team of 30 –35 customer care professionals to deliver quality focused interactions with our customers.• Supervises and coordinates daily activities of representatives engaged in delivering excellent customer service and promoting and selling products.• Builds effective teams and promotes teamwork through consistent interaction.• Monitors the representative’s behaviors and provides constructive feedback to improve performance.• Interprets statistics reported for AHT, availability, productivity, quality, etc, and determine how they relate to the business.• Complete and administer PEP’s for all direct reports in a timely manner.
