My objective is to obtain a challenging position which will utilize my various skills. I am looking for a position working with Customers, either Internal or External.

COMPANY	POSITION HELD	DATES WORKED
Convergys	(Confidential)	11/2007 - 4/2008
Global Compliance	(Confidential)	2/2007 - 10/2007
Comcast Communications	(Confidential)	8/2003 - 1/2007
More Than One/Nursing Pillow Company	(Confidential)	7/1997 - 9/2008

SCHOOL	MAJOR	YEAR	DEGREE
UMUC (in progress)	Computer Business	2008	Bachelor Degree
CPCC	Computer Science	2007	Associate Degree

TYPE	TITLE	URL	DESCRIPTION
Book	What color is your parachute	media url	This book assist in all aspects of finding out what type of job one would best at pursueing. It also has great ideas on how to find a job which fits your needs.
Book	One Minute Manager	media url	This book is an easy read and used by many companies to help employees master their skills. I've read all the books in this series, but my favorite is Monkey on my back. This was extremely helpful to me.
Website	MSN.com	media url	I do not watch television, so this is my way of keeping up with the business world or the world in general.

Highlights:

Awards: • Highest QA’s for 1995, 1996, and 1998 (Quality Assurance) • Top retention for 1996 1997, and 1999 • Rookie of the year 1994 • Highest New Sales 1996 and 1997 • Think Customer First Award 2004 & 2005 • Top Leader Award 2005 • Circle Of Success Winner for the “Top Leader” Category 3rd qtr 2006 Certificate, Web Design Central Piedmont Community College Charlotte, NC GPA: 4.0. Completed online classes to receive certificate in Web Design. Classes included: HTML, JAVA, and Access. Comcast Communication Level II certification for Learning and Development Completed NCTI's Supervisor level program with Honors

Companies I like:

Windstream, Sprint, AT&T, Verizon, any call center

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership
Computer
Microsoft Office

• Computer Expert
• Problem Solver
• Microsoft Office
• Supervisor
• Telecommunicatons
• Help Desk
• Trainer