I am a Business Manager with 8 years experience in the Consumer Manufactured Goods Industry. I have held employment with one company this entire time span, which has given me experience and skill development in Account and Personnel Management. I have been particularly effective in creating a positive and productive work environment that enables my team to maximize their potential. My strengths include self-motivation, determination, and highly effective communication skills. Some of my accomplishments include:
• Led my team to 126% of goal the first year with Avaya.
• Managed and helped develop an innovative and focused Small Business offer which led to $5m/ year services sales (2004).
• Assisted in the development of Quality Assurance guidelines to assist in the creation of a world class call center.
• Proficient in the creation of Sales Presentations, Tracking Reports, and Communications through the use of Word, Excel, and Power Point programs.