In addition to special project management and consulting on product, sales and service, the Distribution Relations and Logistics Coordinator is responsible for the daily coordination and correction of expedited service related issues on individual annuity contracts.

COMPANY	POSITION HELD	DATES WORKED
(Confidential)	Distribution Relations and Logistics Coordinator	2/2008 - Present
MetLife Investors	Internal Sales Associate	2/2005 - 2/2008

SCHOOL	MAJOR	YEAR	DEGREE
California State University Fullerton	Communications	2001	Bachelor Degree
Mira Mesa High School	GE	1994	High School/GED Degree

TYPE	TITLE	URL	DESCRIPTION
Website	CNN Money	media url	CNN Money
Website	Ignites	media url	Fund Industry News

Highlights:

-Identified over 100 company service procedure improvments. -Succefully trained over 80 individuals over 4 years on service best practices and back office procedures when transitioning to sales new positions. -Special project managment includes redesign of contrat statements based on corporate insight feedback resulting in the overall grade improvment from D to B. -Verified proper E&O insurance coverage for over 50 contracted firms and maintained records on lapse and renewal.

Companies I like:

Google, LPL, AXA, John Hancock, Hartford, Lincoln National, Jackson National

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• annuity sales

-Special Project Managment and Development. -Functions as the main contact point for over 180 CA sales desk telephone representitives in regard to major individual contract errors and corrections. -Expert consultant on structure, processing and service for over 200 internal and external sales persons. -Coordinates and prioritizes annuity service issues for over 100 wholesalers and territories. -Monitors and identifies negative service trends and provides feedback directly to upper management. -Coordinates service issues with multiple teams in different states. -Responsible for training new employees on back office procedures.