Smart and experienced support rep with fantastic communication and interpersonal skills is seeking a management position.

COMPANY	POSITION HELD	DATES WORKED
Easy CGI Inc	(Confidential)	2/2007 - 10/2008

SCHOOL	MAJOR	YEAR	DEGREE
SUNY Purchase	Cinema Studies/Political Science	2008	Bachelor Degree

Highlights:

Companies I like:

Small to medium sized company

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• Windows 2003
• IIS
• DNS
• Email
• POP3
• IMAP
• Virtualization
• VPS
• Virtual Private Server
• Plesk
• Fedora Core 7
• Virtuozzo
• Parallels Containers
• Technical Support
• Phone Support
• Email Support
• Ticket Support

Provided technical support to customers via phone, email, and trouble ticket system; wrote and edited articles for internal and customer knowledge base; examined new customer orders for signs of fraud; and assisted with the training of new and off-site employees.