A dynamic professional with over 10+ years experience in Operations, Process Enhancement, Quality, and Team Management. Currently designated with CFL as Deputy Manager. Significant experience of developing and working with highly technical systems geared towards optimizing Customer Service Operations and Service deliveries. Demonstrated competencies in managing operations with focus on timely rendering of services, implementation of checks & controls, data support, MIS etc. Adept in creating & implementing innovative systems and streamlining overall departmental operations to increase client retention and customer satisfaction levels. Proven abilities to enhance the Process Operations, optimize resource & capacity utilization, escalate productivity & operational efficiencies; while curtailing costs / expenses. Enterprising leader with abilities in leading motivated teams towards achievement of organisational goals and adherence to industry best practices.
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