Goal-directed, results-oriented professional with over 17 years of increasing responsibilities in management. Excellent communication and problem resolution skills. Self-motivated with high energy, creativity and focus. Detail-oriented in completing projects. Able to multi-task effectively. Proficient in the planning and execution of projects in time-sensitive environments. Strong and decisive leadership qualifications with excellent analytical, organizational and cross-cultural communication skills. Outstanding record of performance, reliability, confidentiality and ethical business standards. Committed to exceeding performance expectations.

COMPANY	POSITION HELD	DATES WORKED
(Confidential)	(Confidential)	10/2006 - Present

SCHOOL	MAJOR	YEAR	DEGREE
mount carmel academy	college prep/business	1991	High School/GED Degree

Highlights:

? Maintained expenses below budget through accurate planning, waste reduction, purchasing, loss prevention and cost-effective operating procedures. ? Experience in Retail, Merchandise, Games, Attractions, Admissions, Park Services, Human Resources and Operations management. ? Successful in hiring, motivating and retaining quality personnel by creating a positive work environment. ? Responsible for all aspects of human resources administrative needs. ? Developed department manuals, testing and certification tools and programs. ? Planned and managed significant remodeling projects that enhanced facility offerings. ? Developed strong community relations through networking and liaison representation with resource agencies in multiple states. ? Proven track record of developing and promoting from within my organization. ? Created and presented training and orientation classes at in-house and off-site locations to staff that illustrated customer service and company goals while encouraging skill improvement. ? Developed effective loss counter-measure strategies and prevention awareness programs. ? Developed and conducted comprehensive internal audits and investigations for external/internal sources of loss and employee misconduct. ? Minimized accidents and injuries by developing and managing effective safety programs. ? Achieved staffing goals by streamlining and integrating existing positions. ? Created schedules and set labor guidelines to increase productivity and service. ? Developed and implemented employee sales award programs. ? Instituted rewards-based employee incentive plans to support productivity requirements while delivering the highest standards of quality service. ? Experienced in Excel, Word, Power Point, Publisher, Mikal, SLTS and HRIS programs.

Companies I like:

East Jefferson Hospital, Ocshner Hospital, Entergy, Children's Hospital, Coca Cola Company, Budweiser Company, Pepsi Company, Whitney Bank, Eagle Brand, Sysco

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

? Maintained expenses below budget through accurate planning, waste reduction, purchasing, loss prevention and cost-effective operating procedures. ? Experience in Retail, Merchandise, Games, Attractions, Admissions, Park Services, Human Resources and Operations management. ? Successful in hiring, motivating and retaining quality personnel by creating a positive work environment. ? Responsible for all aspects of human resources administrative needs. ? Developed department manuals, testing and certification tools and programs. ? Planned and managed significant remodeling projects that enhanced facility offerings. ? Developed strong community relations through networking and liaison representation with resource agencies in multiple states. ? Proven track record of developing and promoting from within my organization. ? Created and presented training and orientation classes at in-house and off-site locations to staff that illustrated customer service and company goals while encouraging skill improvement. ? Developed effective loss counter-measure strategies and prevention awareness programs. ? Developed and conducted comprehensive internal audits and investigations for external/internal sources of loss and employee misconduct. ? Minimized accidents and injuries by developing and managing effective safety programs. ? Achieved staffing goals by streamlining and integrating existing positions. ? Created schedules and set labor guidelines to increase productivity and service. ? Developed and implemented employee sales award programs. ? Instituted rewards-based employee incentive plans to support productivity requirements while delivering the highest standards of quality service. ? Experienced in Excel, Word, Power Point, Publisher, Mikal, SLTS and HRIS programs.