Profitable customer service and customer retention rep. Excellent computer, communication, resolution and mediation skills. Consistently exceeds set goals.

COMPANY	POSITION HELD	DATES WORKED
(Confidential)	(Confidential)	1/2006 - Present
Allegiance Telecom	(Confidential)	9/2000 - 6/2003

SCHOOL	MAJOR	YEAR	DEGREE
University of LaVerne	General Studies	2000	Associate Degree

Highlights:

Ranked #2 in nation for customer retention for almost a full year at Allegiance Telecom Ranked 3rd in claim resolution and recovery for every year employed at Mercury Insurance in Subrogation. Currently #1 in company for client retention and upselling for Dav El Limousine.

Companies I like:

Technology companies. I build computers and automobiles in my spare time.

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership
Upselling existing clients
Relationship building

• Customer Service
• Retention
• Management
• Account Management

Provided the lowest churn (customer turnover) rate for my district since hired. Streamlined processes for client updates and itinerary changes resulting in higher satisfaction and referral rates for sales and lower turnover.