Experienced hardware and software support technician, MCP and A+ certified, with a strong background in customer service focused environments.

Highlights:

Companies I like:

No preference

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

As lead computer technician, I was in charge of training and managing all technicians. I had a lot of hands on experience with both hardware and software troubleshooting, and a lot of face time with the customers, explaining their options and accepting feedback.