Occupation:Telecomm Specialist |
Location:Albuquerque, NM |
Education Level:Bachelor |
Will Relocate:YES |
Description
Experienced IT professional with excellent communication and problem solving skills. Determined, diplomatic and decisive professional.
Work Experience
| COMPANY | POSITION HELD | DATES WORKED |
|---|---|---|
| Verizon Federal Network | (Confidential) | 4/2002 - 12/2007 |
Education
| SCHOOL | MAJOR | YEAR | DEGREE |
|---|---|---|---|
| New Mexico State University | International Business | 1989 | Bachelor Degree |
Accomplishments
Highlights:
Integral part of (3) Lean Sigma Value Streams for process improvement. Action items I completed from Value Streams were hard skill training of 200+ Computer Support personnel of submitting for complete requests. Our Metrics reflected marked improvement in complete service cycle due to training. Improved customer service in Telecom Call Center through Disney Customer Service Model I developed and implemented. Responsible for meeting Telecom/Networking milestones through project coordination and scheduling of Tier 2 resources.Companies I like:
Cisco, Siemen, Opening with Climber.com for Tech. Specialist in Albuquerque.
Keywords
Responsibilities
Lead our Tier 2 implementation team in the installation of a new Classified Red Network. Was responsible for all network implementations for New Buildings at Sandia National Laboratories in New Mexico.
