A highly organized and dedicated professional with extensive experience in the support and administration of the day-to-day operations for a large multi-national company. Possesses major strengths in research, problem solving, staffing and personnel policies, procedures and technical skills. Strong ability to multi-task in a fast-paced and constantly changing environment.

COMPANY	POSITION HELD	DATES WORKED
(Confidential)	(Confidential)	7/2007 - Present
Camping World	(Confidential)	12/2005 - 5/2007
Standard Pacific of Tucson	(Confidential)	2/2004 - 2/2005
CODAC Behavioral Health Services	(Confidential)	10/2002 - 2/2004
American Express Travel	(Confidential)	10/1995 - 7/2002

SCHOOL	MAJOR	YEAR	DEGREE
Lamson Business College	Office Administration	1985	Trade School Degree

Highlights:

•Developed process mapping for newly hired employees that was adopted as a national best practice. •Reviewed monthly operating statement and reallocated erroneous charges, improving accuracy of profits. •Co-coordinator for regional downsizing resulting in the closure of four offices. •Acted as key coordinator to open up offices for new accounts, including travel to the sites to meet with customers. •As Divisional AAP coordinator, responsible for the timely preparation and reporting of AAP goals which prevented costly non-compliance penalties. •Organized monthly conference calls among peers, encouraging best practice sharing. •Negotiated vendor discounts for both individual and group travel, including national Diversity Conference, saving $65K. •Created databases including employee compensation market studies and call center response times. •Maintained payroll and timekeeping, decreasing overtime by 75% over previous year. •Motivated and coordinated all Tucson based American Express divisions to participate in the United Way Day of Caring resulting in significant team building and community recognition through TV and Newspaper coverage.

Companies I like:

Coors, Colorado University

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

Provide outstanding customer service to former Department of Energy workers.