Exceptional customer service and internal and external management/interpersonal and leadership skills. Resourceful, creative, self-starter, goal and deadline oriented.

COMPANY	POSITION HELD	DATES WORKED
Vanguard Cleaning Systems	(Confidential)	1/2006 - 5/2008
Southern Georgia Counseling	(Confidential)	1/2004 - 10/2007
Odyssey Healthcare	(Confidential)	1/2003 - 7/2005
Dept of Defense Sembach Germany	(Confidential)	10/2000 - 6/2005
English as a Second Language Instructor	(Confidential)	5/1991 - 4/2000

SCHOOL	MAJOR	YEAR	DEGREE
U of Maryland	Psychology/English	2000	Bachelor Degree

Highlights:

2007 Lowest Attrition Rate Award 2007 Highest Seller of Special Services Award 2004/2005 Odyssey Employee of the Month 2000 United States Air Forces Europe Civilian of the Year Recipient MS Outlook, PowerPoint, Word, Excel Certification

Companies I like:

Toyota, Hyatt, Capital Group

I am involved in every aspect of the business: oversee billing/admin, marketing, sales, customer service at general managment level. Ranked #1 nationally in lowest attrition and also national top seller of extra services regardless of site size. I've been able to achieve this is due to the successful relationships I've developed with our customers. Serves as liaison between customers, franchisees, master franchisee.