More than 10 years of successful experience as a Customer Service Professional coupled with recognized strengths in account maintenance, problem-solving, troubleshooting, sales staff support, and planning/implementing proactive procedures and systems to avoid problems. FOCAL SKILLS  Windows 2000/XP  Microsoft Word/ Excel/ PowerPoint/ Outlook/Access  Training  Multi-tasking Skills  Highly motivated team player  Type 60+ wpm

COMPANY	POSITION HELD	DATES WORKED
NCR Corp	ATM Analyst	8/2009 - 3/2010
Sprint	Business Customer Care Rep I	8/2008 - 5/2009
IndyMac Bank	Acquisitions Analyst	5/2006 - 11/2007
Department of Homeland Security/ICE	Office Automation Clerk	8/2004 - 5/2006

SCHOOL	MAJOR	YEAR	DEGREE
Riverdale High School	Diploma	2001	High School/GED Degree

Highlights:

Companies I like:

Sprint, Verizon, Google

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• Customer Service
• Contractual review
• Telecommunications
• Microsoft Office
• Secondary Mortgage
• Government

Analyze loan documentation and files to ensure accuracy prior to the bulk purchase of loans. Prepare purchase advice for vendors prior to purchase of loans.