Aspiring Entrepreneur with Customer Service and Administrative Skills

12/2008 - Present

Entry Level

• • Assisting franchisees in understanding and resolving issues dealing with proprietary tax preparation software, all areas of the Windows XP and Vista operating software, both software and hardware networking elements, printers, and other imperative computing components. • Pinpointing and resolving bookkeeping problems encountered by franchisees as they reconcile their monthly financial statements. • Communicating with franchisees over the telephone, internet, and in person. • Utilizing remote assistance software to expedite troubleshooting sessions. • One of the few technicians selected to assist Canadian franchisees with their proprietary tax preparation software.

8/2008 - 12/2008

Liberty Tax Service Corporate

Entry Level

• • Mailed and emailed information packages and other sales materials to those interested in becoming a franchisee. • Made various phone calls for Sales Representatives to increase the amount of franchisees in this company. • Created Market Overview Reports for specific Seminars held for prospective franchisees. • Prepared and processed Franchise Agreements and other legal documents in order to close sale. • Registered prospective franchisees for Training and Seminars.

12/2007 - 4/2008

Headway Corporation

Entry Level

• *Assisted franchisees in understanding and resolving issues dealing with proprietary tax preparation software, all areas of the Windows XP operating system, both software and hardware networking elements, printers, and other imperative computing components *Pinpointed and resolved bookkeeping problems encountered by franchisees as they reconciled their monthly financial statements *Communicated with franchisees over the telephone, internet, and in person *Utilized remote assistance software to expedite troubleshooting sessions *Procured technical knowledge of more intricate software and networking platforms *Advanced knowledge in business operations and strategic adaption to changes

12/2006 - 2/2007

Liberty Tax Service Corporate Office

Entry Level

• *Assisted co-workers and multiple franchisees in resolving computing problems *Acquired an abundance of knowledge dealing with various tax, communications, and core Windows software *Advanced knowledge and understanding of business operations and strategic adaption to changes *Worked diligently to meet the needs of individual issues and overall objectives to ensure a successful tax season

10/2005 - 5/2007

Bath and Body Works

Entry Level

• *Directly interacted with customers inquiring and seeking offered products *Mastered knowledge and understanding of the multitude of company products and services *Monitored and actively managed the supply and demand of products *Efficiently and effectively processed and organized shipments of goods while meeting sales quotas in a timely manner *Deployed marketing sets and adapted promotions according to changes in consumer behavior *Learned and implemented the “read and relate” concept to achieve highest level of customer satisfaction *Left a positive, lasting impression with customers by maintaining genuine salesmanship, product expertise, and personal experience with the products

5/2003 - 8/2003

Eaton Corporation

Entry Level

• *Updated Material Safety Data Sheets by analyzing and determining the appropriate actions needed to ensure reliable information *Achieved extremely detail-oriented and flexible attributes in order to complete daily office assignments *Gave assistance to co-workers to help leverage responsibility to ensure that deadlines were met *Helped to restore order in an unorganized workplace by displaying professional work ethic and diligence

2009

Bachelor Degree

Norfolk State University

• Entrepreneurship