• Managed dept. that handled all member inquiries, complaints, & other issues. Customer service scores were 3rd highest in entire company within only 6 months of me taking on this roll. My numbers, which were based on CSI scores, secret shoppers, as well as executive audits, were all near or at 100%. I came within a point of winning their “Artistry” award for the entire year even though I took on the role half way through the calendar year. • Handled payroll, repair & maintenance, and supply budgets. • Responsible for all money transaction and closeout of daily club business; credit cards, cash, checks and bank deposits via Wells Fargo armored. • Team building, leadership, and development of front line staff. Had a mere 3% turnover in my one year in position.

COMPANY	POSITION HELD	DATES WORKED
Life Time Fitness	(Confidential)	8/2006 - 7/2007

SCHOOL	MAJOR	YEAR	DEGREE
Berkley High School	college prep	1983	High School/GED Degree

Highlights:

Competing regularly since the 2004 season in the NPC as a national level figure competitor; numerous trophies and placings. Kansas City's Fox 4 News Fitness Expert 9/07-1/08

Companies I like:

Under Armour, Dick's, Champion Sporting Goods, GNC, EAS, Mercedes, Porsche, Audi

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership
Conflict Resolution

• customer service mgr
• fitness
• wellness coach
• nutrition coach
• personal trainer
• fitness manager
• front desk manager

responsible for all areas of servicing member accounts as well as all monetary transactions ran throughout 24-hr. 100,000 sq ft health club. Hired, trained, coached and managed up to 35 team members including 24-hr hospitality/operations staff. Responsible for building and maintenance, payroll, purchasing, engineering dept., and 3 mile square lot of property.