Very dedicated to being on top of my job. Results oriented, Customer oriented and attention to detail is very important. Follow through skills are at the top of the game. I have been in leadership for over ten years. interpersonal skills are outstanding. High level of written and oral communication skills.

COMPANY	POSITION HELD	DATES WORKED
Comcast Cable	(Confidential)	5/1999 - 2/2008
Elderly Care Taker	(Confidential)	2/1997 - 6/1999
Wal-Mart Optical Department	(Confidential)	1/1995 - 6/1997

SCHOOL	MAJOR	YEAR	DEGREE
Englewood Senior High	Business and Child Development	1981	High School/GED Degree

Highlights:

Worked as a New Account Sales Team Lead. Managed 15 team members. Help team learn to manage their hold, work and adherence to company goals. Learn and teach Cable Data, ACSR OWF, Workforce Management, Centergy and CPNI for telephone customer security. Keep morale up with incentives, support and encouragement to improve and excel. One on one acknowlegement of improvements and where needs to improve in a positive tone. Provided constant feedback on errors made and how to properly key them. 5 Comcast Quality Assurance monitored calls a month for each member on my team. Supported supervisor and took the roll in his/her absence. I stay current on changes and on my resources to be sure I am on top of our industry's quickly changing processes. I have been building my leadership skills/ Administrator/ Analyst and developer. Excel and Word knowledge. Excellent communication skills. Consistently keeps the customer and business in mind when making proper decisions that will satisfy both.

Companies I like:

medical/dental, beaches or close to. Secretary or office management.

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Leadership

• Clerical
• Secretary
• Administrative
• Office Management.
• Medical Front Office

Handled escalated calls from our customers from the call to the resolution with the utmost respect to customer and keeping the business in mind. Present each team member with important feedback that improved their performance on a daily basis.