IT Technology Manager with twelve years of progressive experience and responsibility managing multi-platform systems, networks and data centers in businesses such as financial services, consulting, call centers, web hosting and hardware/software operations. Excellent in bringing less than optimal operations and disparate teams together to create exceptionally efficient organizations. Well versed in ITIL Best Practices with a focus in change, configuration and release management.

COMPANY	POSITION HELD	DATES WORKED
PFSweb	(Confidential)	3/2007 - 3/2008
GMAC ResCap	(Confidential)	2/2000 - 1/2007
Electronic Data Systems, Inc.	(Confidential)	3/1998 - 2/2000
AST Computer	(Confidential)	3/1996 - 2/1998

SCHOOL	MAJOR	YEAR	DEGREE
Collin County	Arts	2000	Associate Degree

Highlights:

Recipient of GMAC Celebrate Leadership award

Companies I like:

Cadbury Schweppes USA Inc., Capital One, Carpet Mills of America, Centennial Fine Wine & Spirits, FedEx Kinko’s, Fossil Inc., Freed’s Home Furnishings, Frito-Lay Inc., JCPenney Co., Inc., Mattress Giant Inc., Penson Worldwide, Inc., PepsiCo Inc., TGI Friday’s System, The Container Store Inc., Tuesday Morning Inc., Two Rows Restaurant & Brewery

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• Management
• Director
• Technology
• Data Center
• Operations
• Change Management
• Release Management
• Configuration Management
• Project Management

Led effort to obtain PCI Level One certification; documenting policies and procedures and making the technical security changes necessary to pass.