this is a highly skilled, get the job done right the first time,serious about customer support,im not happy unless you are,personable and always ready to help, no time to spare, first to show, last to leave.

Highlights:

SUPPORTING 3 HOSPITALS AT THE SAME TIME WITH OVER 5,000 USERS 2,500 PRINTERS,TRAVELING TO AND FROM, CLOSING 30 TO 40 HELPDESK TICKETS PER DAY AS WELL AS ON CALL DUTY

Companies I like:

microsoft, google, dell, apple, any

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• pc specialist
• computer repair
• printer repair
• hardware
• software
• network specialist
• pc technician

supporting users resolving computer issues (via) helpdesk tickets allowed me to be a one on one with the user not just correcting the issue and moving on but quickly,showing them (if user rights allowed) how to correct the problem from occuring again thus limiting number of tickets and allowing more time for other projects and preventitive maintenance,and allways got great feedback from users to helpdesk after issue is resolved,to the point where users were requesting me to come look at there issue istead of others on the same team,