Highly motivated people person with excellent communication skills. Great multi-tasker with an exceptional ability to difuse tense situations.

COMPANY	POSITION HELD	DATES WORKED
Verizon Wireless	(Confidential)	7/2006 - 4/2008
Medco Health Solutions	(Confidential)	9/2004 - 12/2005
NCS Healthcare	(Confidential)	4/2002 - 8/2004

SCHOOL	MAJOR	YEAR	DEGREE
Kaplan University	Human Resources (currently enrolled)	2008	Bachelor Degree
Wilmington College	Education (not graduated)	2003	Bachelor Degree
Westland High School	None	2002	High School/GED Degree

Highlights:

I have worked in the customer service field for five years cooperating closely with each company to ensure quality service for our customers. With Verizon Wireless I have helped develop changes to some policies and proceedures.

Companies I like:

Any

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• Adminstrative Assistant
• Receptionist
• Executive Assistant
• Sales
• Customer Service

Currently answer about 75 customer calls per day. In the top 25% of renewal sales and the bottom 10% of escalations.